Lead Operations Manager for Renewals

3 weeks ago


London, Greater London, United Kingdom New Relic, Inc. Full time
Senior Manager of Renewals Operations

New Relic, Inc. is on the lookout for a seasoned Senior Manager of Renewals Operations to become an integral part of our team. This role is pivotal within the Go-To-Market (GTM) strategy and operations division, where you will be instrumental in assessing the Renewals business landscape, pinpointing patterns, and delivering insightful analysis to boost Renewals efficiency.

Your Responsibilities
  • Drive significant process enhancements and renewals initiatives through effective change management.
  • Oversee the rhythm of renewals team operations, encompassing forecasting, strategic planning, and opportunity oversight.
  • Leverage historical data and trends to assist sales and renewals leadership in accurate forecasting.
  • Lead initiatives aimed at improving productivity and refining processes within the Renewals department.
  • Work collaboratively with cross-departmental teams to devise and execute strategies that reduce downgrade risks.
Qualifications
  • A minimum of 8 years of pertinent experience in Customer Success, Operations, or related fields within IT services or SaaS environments.
  • Exceptional analytical skills with a knack for interpreting large datasets to uncover trends.
  • Proficient in Salesforce, Excel, Tableau, and possess a working knowledge of SQL.
  • Strong communication abilities, capable of engaging effectively with executives and field teams.
  • A Bachelor's Degree or equivalent professional experience.

If you excel in a fast-paced setting and are dedicated to fostering business growth, this opportunity at New Relic could align perfectly with your career aspirations. Join a diverse and innovative team where your efforts will have a meaningful impact.



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