Lead Operations Manager for Renewals
3 weeks ago
New Relic, Inc. is on the lookout for a seasoned Senior Manager of Renewals Operations to become an integral part of our team. This role is pivotal within the Go-To-Market (GTM) strategy and operations division, where you will be instrumental in assessing the Renewals business landscape, pinpointing patterns, and delivering insightful analysis to boost Renewals efficiency.
Your Responsibilities- Drive significant process enhancements and renewals initiatives through effective change management.
- Oversee the rhythm of renewals team operations, encompassing forecasting, strategic planning, and opportunity oversight.
- Leverage historical data and trends to assist sales and renewals leadership in accurate forecasting.
- Lead initiatives aimed at improving productivity and refining processes within the Renewals department.
- Work collaboratively with cross-departmental teams to devise and execute strategies that reduce downgrade risks.
- A minimum of 8 years of pertinent experience in Customer Success, Operations, or related fields within IT services or SaaS environments.
- Exceptional analytical skills with a knack for interpreting large datasets to uncover trends.
- Proficient in Salesforce, Excel, Tableau, and possess a working knowledge of SQL.
- Strong communication abilities, capable of engaging effectively with executives and field teams.
- A Bachelor's Degree or equivalent professional experience.
If you excel in a fast-paced setting and are dedicated to fostering business growth, this opportunity at New Relic could align perfectly with your career aspirations. Join a diverse and innovative team where your efforts will have a meaningful impact.
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Renewable Energy Operations Lead
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Operations Manager
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Operations Manager
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Renewable Energy Operations Lead
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Senior Manager of Renewals Operations
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