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Customer Support Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
About this Role

We are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations and find suitable solutions.

Your primary responsibility will be to engage with customers in a professional and respectful manner, understanding their individual circumstances and providing tailored support to address their needs. You will work closely with our customers to identify the root cause of their issues and collaborate with internal stakeholders to resolve problems efficiently.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Use empathy and active listening skills to understand customer concerns and develop effective solutions.
  • Collaborate with internal teams to resolve complex customer issues, ensuring seamless communication and coordination.
  • Stay up-to-date with industry regulations and Capital One policies, applying this knowledge to provide accurate and informed support to customers.
  • Develop and maintain a deep understanding of customer needs, preferences, and pain points, using this insight to inform support strategies and improve customer outcomes.
What We're Looking For
  • A natural problem-solver with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong analytical skills, with the ability to identify and resolve complex customer issues.
  • Passion for delivering exceptional customer experiences, with a focus on empathy and understanding.
About Us

At Capital One (Europe) plc, we're committed to creating a level playing field and fostering a culture of diversity, equity, and inclusion. We believe that our differences are our strength, and we're dedicated to building a team that reflects the communities we serve. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we'd love to hear from you.

We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career growth and development. Our Nottingham head-office features a fully-serviced gym, subsidised restaurant, and mindfulness space, providing a supportive and inclusive work environment.

Join us in our mission to change banking for good and help our customers succeed. Apply now to become a part of our dynamic team and start making a difference today