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Customer Support Specialist
2 months ago
Join the JLA Customer Support Team
We are excited to invite you to become a vital part of our dynamic team at JLA. As our business continues to expand, we are seeking dedicated individuals to embark on this rewarding journey with us. Our head office provides an excellent work atmosphere, featuring modern amenities such as an on-site gym and a cafe offering nutritious meals throughout the day.
We are searching for passionate customer service professionals to join our Customer Support team. In this role, you will be responsible for addressing customer inquiries, managing situations effectively, and demonstrating genuine empathy to ensure a high level of customer satisfaction.
Your responsibilities will also include providing technical assistance to customers. If you are new to this area, rest assured that we will offer comprehensive training. We are looking for someone who is professional, enthusiastic, and possesses a strong background in customer service. The ability to excel in a fast-paced environment and a commitment to delivering outstanding customer service are essential.
Key Responsibilities:
- Address customer inquiries with professionalism and courtesy
- Document service requests and coordinate technician visits
- Maintain accurate records in our systems
- Collaborate with internal teams to resolve customer issues
- Meet customer and business objectives
Qualifications, Skills & Experiences:
Essential:
- Exceptional customer service skills
- Ability to build internal networks for effective issue resolution
- Strong organizational abilities
- Proficient in both written and spoken English
- Proven experience in delivering outstanding customer service
- Ability to work effectively within a dynamic team to achieve goals
- Utilize interpersonal skills, such as empathy, to resolve customer challenges
- Take ownership of customer inquiries
- Quickly establish rapport with customers
- Strong team player
- Confidence to tackle challenges and learn proactively
Desirable:
- Good computer skills, including familiarity with Microsoft applications
- Knowledge of Office and mobile applications
- Excellent written communication abilities
- Previous experience in a customer support role
What We Offer:
- Access to a state-of-the-art on-site gym
- Healthy meal options at the on-site cafe
- A vibrant team environment
- Opportunities for leadership and personal development
Employment Type: Full-time
Salary: Starting from £20,806.50 per year
Benefits:
- Company pension plan
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral program
- Sick pay
- Store discounts
Schedule:
- Monday to Friday
