Customer Support Specialist
2 months ago
About JLA Group
JLA Group is a leading provider of equipment and services to the hospitality, healthcare, and education sectors. With over 50 years of experience, we are committed to delivering exceptional customer service and innovative solutions.
Role Overview
We are seeking a dedicated and customer-focused individual to join our Service Desk team as a Customer Support Specialist. In this role, you will be the first point of contact for our valued customers, providing prompt and efficient support to resolve their inquiries and concerns.
Key Responsibilities
- Handle customer inquiries via phone, email, and online channels with professionalism and empathy.
- Log and track customer requests, ensuring accurate documentation and timely resolution.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Provide clear and concise information to customers regarding product specifications, services, and support options.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
Skills and Qualifications
- Proven experience in a customer service role, preferably within a technical or service-oriented industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
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