Receptionist - Patient Experience Specialist
7 days ago
We are seeking a highly skilled and dedicated Receptionist to join our team at Leicestershire Partnership NHS Trust. As the first point of contact for patients, carers, visitors, and staff, you will play a vital role in providing a welcoming and positive experience for everyone accessing our service.
This is a full-time position working 08:30 - 16:30, Monday to Friday, covering two of our Learning Disability Service sites. You will be responsible for dealing with enquiries, answering and directing telephone calls, receiving and directing visitors, and notifying the appropriate person of their arrival.
Main Responsibilities- First Point of Contact: Provide a warm and welcoming experience for patients, carers, visitors, and staff.
- Visitor Management: Ensure the visitor book is completed as required.
- Meeting Room Coordination: Be responsible for meeting room bookings and provide refreshments as requested.
- Customer Enquiries: Deal with customer enquiries and general enquiries by telephone and in person.
- Communication: Receive and communicate messages accurately.
- Mail Administration: Administer the receipt and distribution of incoming and outgoing mail.
- Reception Area Maintenance: Ensure the reception area is maintained to a high standard.
- Clinic Room Management: Ensure all clinic rooms and meeting rooms are available for use.
- Telephone Management: Ensure appropriate use of the telephone system to enable redirection of calls.
- Administrative Support: Carry out basic typing duties and scanning as required.
- Key Register Maintenance: Maintain the key register.
- Cover Arrangements: Provide cover in cases of sickness or absence.
Leicestershire Partnership NHS Trust provides a range of community health, mental health, and learning disability services for people of all ages. We aim to develop a workforce that reflects our community and actively implement equal opportunities in employment and service delivery.
We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours, and other important information can be found in the Information for Applicants.
-
Healthcare Operations Manager
7 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our patient services.Key ResponsibilitiesTeam Management: Lead and manage a team of administration staff, providing guidance and...
-
Patient Services Manager
7 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our patient services.Key ResponsibilitiesTeam Management: Lead and manage a team of administration staff, providing guidance and...
-
Administrative Leadership Role
7 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring the efficient delivery of patient services and supporting the leadership team in achieving our organizational goals.Key ResponsibilitiesTeam Management:...
-
Part-time Patient Advisor
5 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryHighfield Surgery is a small family doctor surgery run by 2 GP Partners, with a team of 5 medical receptionists and administrators. We are committed to providing high-quality patient care and are seeking a Part-time Patient Advisor to join our team.Job SummaryWe are looking for a Part-time Patient Advisor to work in our Leicester City...
-
Part-time Patient Advisor
7 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryHighfield Surgery is a small family doctor surgery run by 2 GP Partners, with a team of 5 medical receptionists and administrators. We are committed to providing high-quality patient care and are seeking a Part-time Patient Advisor to join our team.Job SummaryWe are looking for a Part-time Patient Advisor to work in our Leicester City...
-
Patient Services Manager
4 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring efficient reception services for patients and visitors, collaborating with leadership teams, and supporting the development of the administration team.Key...
-
Patient Services Manager
4 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring efficient reception services for patients and visitors, collaborating with leadership teams, and supporting the development of the administration team.Key...
-
Patient Services Manager
2 weeks ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our reception services and supporting our clinical teams.Key ResponsibilitiesTeam Management: Lead and manage the administration...
-
Patient Service Representative
6 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryWe are a small, family-run medical practice dedicated to providing high-quality healthcare services to our patients. Our team is passionate about delivering exceptional patient care and is committed to making a positive impact in our community.Job SummaryWe are seeking a Part-time Patient Advisor to join our team at Highfield Surgery....
-
Patient Service Representative
5 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryWe are a small, family-run medical practice dedicated to providing high-quality healthcare services to our patients. Our team is passionate about delivering exceptional patient care and is committed to making a positive impact in our community.Job SummaryWe are seeking a Part-time Patient Advisor to join our team at Highfield Surgery....
-
Receptionist - Frontline Desk
5 days ago
Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Receptionist at the University Hospitals of Leicester NHS Trust. This is a fixed-term contract to cover maternity leave, and the successful candidate will be responsible for providing exceptional customer service to patients, visitors, and staff.Key...
-
Receptionist - Frontline Desk
7 days ago
Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Receptionist at the University Hospitals of Leicester NHS Trust. This is a fixed-term contract to cover maternity leave, and the successful candidate will be responsible for providing exceptional customer service to patients, visitors, and staff.Key...
-
Administrative Assistant and Receptionist
7 days ago
Leicester, Leicester, United Kingdom Beaumont Lodge Medical Practice Full timeJob OverviewBeaumont Lodge Medical Practice is seeking a highly organized and communicative Administrative Assistant and Receptionist to join our team. The successful candidate will be responsible for providing exceptional patient care and administrative support to our doctors and wider team.Key Responsibilities• Answering patient queries and responding to...
-
Patient Service Representative
6 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryHighfield Surgery is a small, family-run medical practice seeking a Part-time Patient Advisor to join our team. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support.Job SummaryWe are looking for a highly organized and communicative individual to assist with various administrative tasks,...
-
Patient Service Representative
5 days ago
Leicester, Leicester, United Kingdom Highfield Surgery Full timeAbout Highfield SurgeryHighfield Surgery is a small, family-run medical practice seeking a Part-time Patient Advisor to join our team. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support.Job SummaryWe are looking for a highly organized and communicative individual to assist with various administrative tasks,...
-
Receptionist/Support Staff
2 days ago
Leicester, Leicester, United Kingdom Beaumont Lodge Medical Practice Full timeAbout Beaumont Lodge Medical PracticeWe are a medical practice serving a large patient base across two sites. Our team is dedicated to providing high-quality healthcare services to our patients.Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Receptionist/Support Staff. The successful candidate will be the first...
-
Receptionist/Support Staff
2 days ago
Leicester, Leicester, United Kingdom Beaumont Lodge Medical Practice Full timeAbout Beaumont Lodge Medical PracticeWe are a medical practice serving a large patient base across two sites. Our team is dedicated to providing high-quality healthcare services to our patients.Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Receptionist/Support Staff. The successful candidate will be the first...
-
Patient Pathway Specialist
7 days ago
Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full timeWe are seeking a highly skilled and organized individual to join our Gynaecology administrative team as a Patient Pathway Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, contributing to the efficient administration of outpatient appointments and providing high-quality care to patients.The ideal candidate will...
-
Patient Engagement Specialist
7 days ago
Leicester, Leicester, United Kingdom Oakleaf Recruitment Full timeJob Summary:We are seeking a highly motivated and experienced Activities Coordinator to join our team at Sturdee Community Hospital. As an Activities Coordinator, you will be responsible for leading and encouraging patients to participate in meaningful activities, while maintaining their independence, choice, and dignity.Key Responsibilities:Develop and...
-
Advanced Specialist Pharmacist
2 weeks ago
Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Advanced Specialist Pharmacist to join our team at University Hospitals of Leicester NHS Trust. As a key member of our pharmacy department, you will play a vital role in supporting medicines optimisation and patient education in the management of patients with complex respiratory disease or acute...
