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Receptionist/Support Staff

2 months ago


Leicester, Leicester, United Kingdom Beaumont Lodge Medical Practice Full time

About Beaumont Lodge Medical Practice

We are a medical practice serving a large patient base across two sites. Our team is dedicated to providing high-quality healthcare services to our patients.

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Receptionist/Support Staff. The successful candidate will be the first point of contact for patients, handling a range of tasks and duties to ensure the smooth operation of our practice.

Main Responsibilities

  • Answering queries and making appointments by telephone and face-to-face
  • Carrying out tasks for the doctors and wider team
  • Managing patient records and maintaining confidentiality
  • Providing administrative support to the practice team
  • Assisting with project work and other tasks as required

Person Specification

Essential Qualifications and Skills

  • Good communication and interpersonal skills
  • Excellent telephone manner and ability to deal with challenging situations
  • Good computer skills and experience with Office 365
  • Exceptional timekeeping skills and flexibility

Desirable Qualifications and Skills

  • Experience in general practice or the wider NHS
  • Experience of working in a customer-facing role
  • Ability to work as part of a team and contribute to the smooth operation of the practice