Patient Services Manager

2 weeks ago


Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking an experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our reception services and supporting our clinical teams.

Key Responsibilities
  • Team Management: Lead and manage the administration team, providing guidance and support to ensure they are equipped to perform their duties effectively.
  • Reception Services: Oversee the reception area, ensuring that patients and visitors receive a high level of service and that all queries are handled promptly and efficiently.
  • Communication: Develop and maintain effective communication channels with clinical teams, ensuring that all necessary information is shared and that patients receive timely and accurate information.
  • Problem-Solving: Identify and resolve problems that may arise, using your initiative and judgment to find solutions that meet the needs of the team and the organization.
  • Continuous Improvement: Continuously assess and improve systems and processes, identifying areas for improvement and implementing changes that will enhance the efficiency and effectiveness of the team.
Requirements
  • Experience: Proven experience in administration and team management, preferably in a healthcare setting.
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Technical Skills: Proficiency with SystmOne and other relevant IT systems.
  • Problem-Solving Skills: Excellent problem-solving skills, with the ability to think critically and make sound judgments.
  • Flexibility: Flexibility and adaptability, with the ability to respond to changing service needs and priorities.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Patient Services Manager looking for a new challenge, we would love to hear from you.



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