Lead Practice Operations Manager

3 weeks ago

Rochdale, Rochdale, United Kingdom Hope Citadel Healthcare CIC Full time

Position Overview

We are seeking an experienced Lead Practice Operations Manager to become a vital part of our team at Hope Citadel Healthcare CIC. This role will involve overseeing two thriving medical practices, ensuring their efficient and sustainable operation while fostering a culture of mentorship and professional growth among staff.

Key Responsibilities

The successful candidate will be accountable for:

  • Ensuring the seamless and effective management of both practices, focusing on staff development and mentoring within a newly structured management framework.
  • Collaborating closely with Reception and Administrative Supervisors, as well as Clinical Leads, to enhance operational workflows.
  • Maintaining strong relationships across both sites, which are located a short distance apart, to support and unify the teams.
  • Participating in monthly management meetings with peers to share insights and foster a supportive network.
  • Contributing to the overall vision and values of Hope Citadel, demonstrating these principles in daily operations.

About Hope Citadel Healthcare CIC

Hope Citadel is a community-focused, not-for-profit organization dedicated to delivering exceptional healthcare services in underserved areas. We prioritize creating processes that yield positive clinical outcomes while addressing the unique challenges faced by our patients. Our initiatives include community engagement programs that enhance health and well-being.

Personnel Development

The role includes:

  • Training and guiding Reception and Administrative Supervisors in their respective roles.
  • Ensuring appropriate oversight of clinical teams in collaboration with clinical leads.
  • Managing administrative staff effectively, including leading performance appraisals and supporting recruitment and training efforts.
  • Fostering a culture of teamwork, transparency, and safety.

Financial Oversight

Responsibilities include:

  • Managing the practice budget in conjunction with the Finance Director.
  • Overseeing all expenditures and ensuring compliance with company procedures.
  • Maintaining accurate financial records and managing petty cash in accordance with established protocols.

Service Delivery Management

Key tasks involve:

  • Understanding and managing the practices' contractual obligations.
  • Overseeing appointment scheduling to meet contractual requirements.
  • Ensuring compliance with Key Performance Indicators and Quality Outcomes Framework.

Health and Safety Compliance

The Lead Practice Operations Manager will:

  • Implement health and safety policies and ensure adherence to infection control standards.
  • Conduct regular audits and risk assessments to maintain a safe working environment.

Personal and Professional Development

We value continuous improvement and expect our managers to:

  • Engage in ongoing training and development opportunities.
  • Participate in performance reviews and take responsibility for personal growth.

Quality Assurance

The role requires a commitment to quality, including:

  • Assessing personal performance and contributing to team effectiveness.
  • Encouraging a culture of openness and sharing best practices.

Communication Skills

Effective communication is essential, and the successful candidate will:

  • Foster strong communication within the team and with external stakeholders.
  • Adapt communication methods to meet the needs of diverse audiences.

Join us at Hope Citadel Healthcare CIC, where we strive to provide outstanding healthcare and support our community.

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