Practice Plus Group Team Member
1 week ago
We are seeking an experienced Administrator to join our Ophthalmology Patient Services Team based in Rochdale. As a key member of our team, you will provide a high-quality administrative service to patients and colleagues across the patient pathway.
Main Responsibilities- Act as the first point of contact for patient enquiries and take appropriate action via telephone, in writing, or face-to-face.
- Work collaboratively with clinical and patient services staff to deliver a high standard of service required by our patients.
- Book face-to-face and telephone appointments, including first appointments and follow-ups.
- Liaise with NHS providers regarding the management of onward patient referrals.
- Communicate with the Patient Services Coordinator to ensure clinics are scheduled effectively, patients are allocated efficiently, and theatre and clinic capacity is optimized.
We are a dynamic and forward-thinking organization that values our patients and staff. As a member of our team, you will have the opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.
Requirements- Previous administration experience in a similar setting.
- A sincere desire to be part of a team that takes great pride in helping patients.
- Sound knowledge and understanding of IT and software packages (Word/Excel).
- Excellent communication skills (written and phone).
- Ability to prioritize and work on own initiative.
- Flexible shifts that enable you to work around other commitments.
- The support you need to grow in your role and continue your professional development.
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