Practice Supervisor
6 days ago
We are seeking an experienced Medical Administrator to join our team as a Practice Supervisor at Kirkholt Medical Practice, run by Hope Citadel Healthcare CIC. This is an exciting opportunity to showcase your leadership potential and contribute to the delivery of high-quality healthcare services to our patients.
Key Responsibilities- Day-to-day supervision of admin team members, including ARRS roles such as GPA and care coordinators.
- Admin team rota to ensure provision within core hours.
- Support Practice Manager with recruitment of admin team members.
- Hold up and maintain standards of presentation, behaviour and professionalism within the admin team.
- Undertake ongoing 121 and group training with admin team.
- Be responsible for tracking recall processes described within QOF, IIF, PCN and locality schemes.
- Be responsible for ensuring admin team accurate and timely clinical coding from letters and correspondence.
- Be responsible for ensuring the referral processes, including 2ww tracking, are timely and accurate.
- Ensure accurate lists, such as GSF, child safeguarding, DOLS lists, are up to date.
- Problem solve and resolve minor complaints or errors within the team.
- Day-to-day supervision of reception team members.
- Reception rota, including dealing with staff sickness and holidays.
- Monitoring the phone calls in and out for performance and quality.
- Support Practice Manager with recruitment of reception team members.
- Lead on improving the patient journey, listening to feedback from patients and staff on how to provide outstanding customer service as a team.
- Hold up and maintain standards of presentation, behaviour and professionalism within the reception team.
- Undertake ongoing 121 and group training with reception team.
- Be responsible for the process of fit note requests, prescription requests, medical forms.
- Have an active involvement in developing the Patient Participate Group.
- Increase the uptake of technology amongst patients, such as the NHS app.
- Resolve minor complaints, problem solve within the reception team.
- GCSE or equivalent qualification.
- Experience working within a general practice.
- Experience working within a primary care setting.
- Experience working as a Medical Administrator, Duty Manager or Medical Receptionist.
- Desirable: Experience working as a team leader.
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