Senior Technical Support Specialist

3 weeks ago


Milton Keynes, United Kingdom Crimson Full time
Senior Technical Support Specialist

Position Overview:
A prominent organization is in search of a Senior Technical Support Specialist to enhance their support team. This role involves providing expert assistance within Microsoft environments, catering to a wide array of clients across sectors such as legal, real estate, logistics, and manufacturing.

Key Responsibilities:
  • Oversee installations, maintenance, and troubleshooting of Windows 10/11 on both laptops and desktops.
  • Perform administrative tasks for server operating systems.
  • Collaborate with technologies including RDS, Citrix, and Hyper-V.
  • Provide support for mobile devices (Android & iOS), tablets, printers, scanners, and other hardware.

Additional Duties:
  • Manage Office 365 administration, including user account management and Azure AD.
  • Administer various Microsoft products such as Teams, SharePoint, and OneDrive.
  • Implement backup solutions and antivirus/security software.
  • Execute cable patching and utilize remote access tools.
  • Employ ITSM tools for efficient service delivery.

Qualifications:
Ideal candidates will possess strong technical skills and a commitment to exceptional customer service. The role requires effective communication abilities and a dedication to delivering top-notch client-focused solutions.

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