Senior Technical Support Specialist
3 weeks ago
Position Overview:
A prominent organization is in search of a Senior Technical Support Specialist to enhance their support team. This role involves providing expert assistance within Microsoft environments, catering to a wide array of clients across sectors such as legal, real estate, logistics, and manufacturing.
Key Responsibilities:
- Oversee installations, maintenance, and troubleshooting of Windows 10/11 on both laptops and desktops.
- Perform administrative tasks for server operating systems.
- Collaborate with technologies including RDS, Citrix, and Hyper-V.
- Provide support for mobile devices (Android & iOS), tablets, printers, scanners, and other hardware.
Additional Duties:
- Manage Office 365 administration, including user account management and Azure AD.
- Administer various Microsoft products such as Teams, SharePoint, and OneDrive.
- Implement backup solutions and antivirus/security software.
- Execute cable patching and utilize remote access tools.
- Employ ITSM tools for efficient service delivery.
Qualifications:
Ideal candidates will possess strong technical skills and a commitment to exceptional customer service. The role requires effective communication abilities and a dedication to delivering top-notch client-focused solutions.
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