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Technical Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

We are seeking a skilled German-speaking Technical Support Analyst to join our team at CV-Library. As a key member of our IT Support Team, you will be responsible for providing exceptional technical support and customer service to our clients across Europe and the UK.

**Key Responsibilities:**

  • Provide technical support to our clients, Field Consultants, and retail staff via phone or email, escalating complex technical issues to senior team members as needed.
  • Escalate hardware-related issues to vendors and Point Of Sale software issues.
  • Maintain accurate and complete records of all cases/incidents reported in our call logging system.
  • Stay up-to-date with information on new promotions, technology changes, ongoing major incidents, and software updates.
  • Escalate trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.

**Requirements:**

  • Experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support.
  • IT-related experience or background at 1st Line Level.
  • Excellent written and spoken English and German.
  • Previous experience of providing telephone, remote, and email support.
  • Technical experience to include MS Windows 7/10, printer setup, installation, and configuration.
  • Experience of working as part of an IT Support Team.
  • Engaging communication skills.
  • Ability to make decisions and act on own initiative to resolve issues.
  • Ability to communicate clearly in a non-technical manner.

**About the Role:**

This is a permanent, full-time position with a competitive salary and benefits package. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.