Technical Support Specialist
3 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Northampton Business Directory. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and accurate responses to technical inquiries from customers and internal stakeholders.
- Identify and resolve technical issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless support and service delivery.
- Develop and maintain in-depth knowledge of our products and services.
- Stay up-to-date with industry trends and best practices in technical support.
Requirements:
- Excellent communication and interpersonal skills.
- Strong technical skills and ability to learn new technologies quickly.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; degree in a related field preferred.
- Previous experience in a technical support role is highly desirable.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Northampton Business Directory is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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