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Technical Support Administrator
2 months ago
Job Summary:
We are seeking a skilled Helpdesk Support Specialist to join our team at Rise Technical Recruitment Limited. As a Helpdesk Support Specialist, you will be responsible for providing first-line support to our clients, troubleshooting technical issues, and escalating complex problems to our technical support team.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, or chat
- Troubleshoot technical issues with cash-handling equipment and other related products
- Work closely with our technical support team to resolve complex problems
- Schedule service engineers to attend client sites as needed
- Participate in ongoing training and development to stay up-to-date with new technologies and products
Requirements:
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of technical products and technology
- Ability to learn and adapt to new systems and processes
- Strong problem-solving skills and attention to detail
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading recruitment agency in the technical industry
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology, please submit your application to us. We look forward to hearing from you
