Technical Support Specialist

2 weeks ago

Milton Keynes, United Kingdom Service Care Solutions Full time

About the Role:
Service Care Solutions is seeking a dedicated Technical Support Specialist with a keen interest in the Automotive and Motorsport industries. This position offers a unique opportunity to join a forward-thinking company that specializes in innovative automotive technology solutions.


Key Responsibilities:
As a Technical Support Specialist, you will be instrumental in providing timely and effective technical assistance to our clients. Your role will encompass:

  • Addressing customer inquiries and resolving technical issues related to our products.
  • Conducting thorough product testing to ensure optimal performance and reliability.
  • Offering guidance on the use of our services and products to enhance customer satisfaction.


Candidate Profile:
The ideal candidate will possess a strong customer service orientation, excellent problem-solving abilities, and a meticulous approach to product testing. Key qualifications include:

  • A degree in Automotive or Motorsport Engineering.
  • Experience in the OEM automotive or Motorsport sectors, with familiarity in vehicle data analysis and testing.
  • Exceptional written communication skills and a courteous telephone demeanor.
  • A proven track record in customer service.
  • A logical mindset for troubleshooting and resolving issues.
  • A collaborative spirit and a positive attitude.
  • A valid UK driving license.


Preferred Qualifications:
While not mandatory, the following experiences will be advantageous:

  • Previous experience in a technical support role within a technology-driven environment.
  • Understanding of vehicle data acquisition methods.
  • Familiarity with vehicle CAN and GPS technologies.
  • Experience with product testing techniques and tools.
  • Basic knowledge of electronics.


This role is an excellent opportunity for individuals looking to advance their careers in a dynamic and innovative sector.

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