Campus Liaison Officer

4 days ago

London, Greater London, United Kingdom Regent College London Full time £25,000

About Regent College London

We are a leading institution in higher education, committed to providing exceptional student experiences and academic excellence. Our Campus Liaison Officers play a vital role in ensuring that our students receive the highest level of support and service.

Job Description

As a Campus Liaison Officer, you will be the first point of contact for students, staff, and visitors at our campus. You will provide exceptional customer service, respond to queries, and resolve issues in a timely and effective manner.

Key Responsibilities

  • Provide excellent customer service to students, staff, and visitors
  • Work closely with the HubX team to support students individually and collectively
  • Record notes and ensure that the rest of the Hub is aware of any issues arising
  • Follow up with the HubX team to ensure that student issues are resolved and provide a positive outcome
  • Ensure a smooth running of the operation by communicating effectively within and with other departments
  • Conduct daily tasks such as preparing registers, responding to emails, and conducting checks of the facilities
  • Maintain the condition of the site and arrange for necessary repairs
  • Act as the first point of contact for the site, supporting students with queries and handling correspondence
  • Provide administrative support to the Assistant Manager and Head of Operations
  • Monitor classes and chase up tutors if late, maintaining records of any issues
  • Oversee the provision of teaching and assessment resources

Person Specification

Experience and Personal Qualities

  • Essential:
    • Customer service experience
    • Enthusiastic and a fast learner
    • Flexible to travel within London
  • Desirable:
    • Working in an FE or HE setting

Technical Knowledge and Skills

  • Essential:
    • Microsoft packages
  • Desirable:
    • Microsoft Dynamics Power Automate

What We Offer

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional student experiences, we encourage you to apply for this exciting opportunity.

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