Campus Operations Coordinator

1 week ago

London, Greater London, United Kingdom Regent College London Full time £28,000 - £32,000

Job Summary

The Assistant Campus Manager is a key role within Regent College London, responsible for overseeing the operational requirements of one of our campuses. This involves proactive management and communication with all stakeholders to ensure an exceptional student and staff experience.

Key Responsibilities

  1. Operational Management

Be an active presence at a specific campus to support front-facing staff in day-to-day operations.

Supervision and Reporting

Oversee and supervise Campus Liaison Officers and report to Head of Campus Operations in relation to their absence and shifts.

Campus Maintenance

Ensure cleaners maintain the required standards of cleanliness of the campus.

Administrative Tasks

Carry out campus-related activities such as fire drills, regular H&S checks, update/report the accident/incident book, print registers and day view, initiate purchase orders, stock check and maintenance, classroom set, which may require moving of furniture.

Collaboration and Compliance

Work in collaboration with other ACMs, Head of Campus Operations, and the Facilities team to ensure effective compliance with legislation, including Health and Safety.

Campus Upkeep

Ensure upkeep of the campus.

Professional Representation

Maintain professional standards while representing Regent as a brand - understanding and promoting the College's strategy and policy.

IT Support

Coordinate IT-related issues/activities with respective teams.

Campus Operations

Oversee the closing and opening of campus, including daily inspections of the site and proactive steps to resolve matters without need for escalation.

Staff Management

Manage and produce CLO rota for the campus on a weekly basis.

Student Engagement

Play an active role in student engagement activities and events, including Induction, Freshers' fair, and Graduation.

Facilities Management

Be a single point of contact to coordinate with the Facilities Team to ensure all works are carried out to an acceptable and functional level, including overseeing visits from contractors.

Classroom Management

Assist Campus Liaison Officers in ensuring students and staff are fully informed on their classrooms and changes that take place. Ensure classrooms are fit for purpose and well equipped for class delivery.

Service Delivery

Oversight of the administration and teaching delivery at the RCL campuses, working in partnership with other services to ensure service delivery is taking place as planned.

Health and Safety

Ensure daily, weekly, and monthly checks are carried out, as instructed by management and sent to the Health & Safety team.

Continuous Improvement

Identify opportunities for continuous improvement for processes and procedures at RCL campuses.

Delegation and Flexibility

Deputise for specific issues, as and where appropriate, for the Chief Operating Officer and Head of Campus Operations. Flexibility to cover other campuses as and when required.

Personal Specification

Has broad-based experience of operational management in a complex organisation.

Experience within a Further Education or Higher Education setting.

Experience delivering a high level of customer service.

Demonstrable experience of improving customer service levels.

Basic Health and Safety knowledge.

NEBOSH, IOSH, or equivalent qualification.

Ability to deal effectively and sensitively with a range of people over practical issues.

Line management of staff at a range of sites/remote line management experience.

Excellent IT skills with experience of MS package.

Educated to Degree standard or equivalent.

Good organisational and time management skills.

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