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London Campus Operations Manager
2 months ago
CBRE is initiating a substantial investment initiative across the EMEA region, with a particular focus on the London campus. The Project Support Office, established within this campus, is tasked with overseeing and managing the impact of construction activities. This team integrates various client service lines to ensure that essential services remain uninterrupted and that business operations experience minimal disruption. The individual in this role will be responsible for the management and leadership of the Project Support Office.
This newly established position enhances the current operational framework by transitioning to strategic and tactical planning. The role involves daily interactions with the client’s group to address both ongoing and emerging requirements, as well as managing outstanding issues and escalations. The individual will present scenarios and risk mitigation strategies across all workstreams, while also being accountable for programming all activities on the campus, prioritizing safety and minimizing building impact.
Key Responsibilities:
- Assume full accountability for campus projects, providing oversight, leadership, and effective management of external contractors, logistics, and the project master program, serving as the primary contact for Project Managers, Facilities Managers, Engineering teams, and direct vendors.
- Act as the main liaison for Project Managers and Programme Managers regarding the schedule of project works across the London Campus.
- Facilitate adherence to a six-week look-ahead plan to coordinate concurrent work programs.
- Oversee the PSO Site Construction Manager and provide matrix management for the CEWA Engineer and PSO shift engineering team.
- Ensure effective communication flows both upward and downward within the team.
- Recognize and adapt to the diverse needs and preferences of clients regarding building operations.
- Manage communications to bank staff regarding all planned works, proactively engaging with key stakeholders in affected areas.
- Effectively communicate challenges and support the development of pragmatic solutions.
- Review and manage site operations and logistics in collaboration with all on-site contractors.
- Maintain a master program encompassing all projects (PM/FM/Eng).
- Possess experience managing projects within a live office environment.
- Supervise site activities across a range of projects and monitor project schedules.
- Lead a project office based in the London campus.
- Ensure the safety of the public and bank employees while working in a live environment.
- Conduct daily meetings to coordinate site activities, ensuring safety and efficiency.
- Provide a safe and healthy work environment, ensuring compliance with EHS standards for both CBRE and supplier partners.
- Establish contingency plans for emergencies.
- Understand and adhere to site safety regulations, ensuring ongoing training for all team members, including monthly toolbox talks.
- Ensure timely and complete reporting, maintaining up-to-date and accessible on-site documentation; schedule audits for various services to contribute to performance evaluations.
- Demonstrated operational management capabilities, showcasing professionalism, leadership, and a comprehensive understanding of multi-service business operations, ideally within multi-site regional frameworks.
- Proven leadership skills, capable of motivating both teams and individuals while contributing to the broader CBRE objectives.
- Exceptional interpersonal skills.
- Proven problem-solving abilities.
- General operational management expertise, with knowledge of both management and physical property management delivery, capable of quickly assessing risks and providing decisive direction.
- Strong understanding of contract and service line performance measurement procedures.
- Self-motivated and able to work under pressure to balance competing deadlines.
- Strong relationship management skills.
- Results-oriented, with a focus on achieving business objectives and a commitment to excellence.
- Customer-focused, developing strong relationships by understanding and addressing customer needs.
- Accountability-driven, establishing clear, measurable goals and fostering responsibility among team members.
- Ability to develop and maintain a high-performing team through effective staffing, performance management, coaching, and succession planning.
- Experience in recruiting, hiring, and retaining management and service delivery staff.
- Capable of preparing and delivering clear performance expectations, reviews, and development plans for direct reports.
- A degree or equivalent qualifications at a further education level is essential.
- Project Management qualifications such as Prince 2 or APM are preferred.
- A minimum of seven years of progressive experience in business and property management, demonstrating a successful track record in business growth and development for large, complex clients.
- Knowledge of engineering disciplines, both electrical and mechanical, within critical and non-critical environments; a degree in engineering is not mandatory.
- Project and Programme Management experience for projects exceeding $100M.
- Familiarity with project management in both critical and non-critical environments.
- Solid experience in customer relationship management and engagement with supplier partners/contractors.
- Membership in a relevant professional body, such as RICS, BIFM, CIBSE, or IEE, is advantageous.
This job description is intended to provide a general overview of the role and responsibilities. It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications required for this position.
Equal Opportunities:
CBRE is an equal opportunities employer and does not discriminate based on gender, sexual orientation, marital status, pregnancy, gender reassignment, race, nationality, religion, disability, or age.
About CBRE:
CBRE is the leading global commercial real estate services firm, with a presence in numerous countries. The company employs approximately 80,000 individuals worldwide, with a significant workforce in the UK. CBRE's core services encompass property sales, leasing, management, facilities and project management, investment management, and research and consulting.
