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Assistant Campus Manager

2 months ago

London, Greater London, United Kingdom Regent College London Full time
Job Description

Role Summary

The Assistant Campus Manager is responsible for overseeing the operational requirements of one of the College's campuses in line with the Regent College London (RCL) objectives to ensure an exceptional student and staff experience is met. This involves proactive management and communication with all stakeholders.

The Assistant Campus Manager supports Head of Campus Operations and works collaboratively with all teams within the RCL verticals to ensure effective delivery of on-campus activity so that the student and staff experience is to a high standard.

Key Responsibilities

  • Be an active presence at a specific RCL campus to support the front-facing staff in day-to-day operations.
  • Oversee and supervise the Campus Liaison Officers and report to Head of Campus Operation in relation to their absence and shifts.
  • Ensure the cleaners have maintained the required standards of cleanliness of the campus.
  • Carry out campus-related activities such as fire drills, regular H&S checks, update/report the accident/incident book, print registers and day view, initiate purchase orders, stock check and maintenance, classroom set which may require moving of furniture.
  • Working in collaboration with the other ACM's, Head of Campus Operations and the Facilities team to ensure effective compliance with legislation, including Health and Safety.
  • Ensure upkeep of the campus.
  • Maintain professional standards while representing Regent as a brand - Understanding and promoting the College's strategy and policy.
  • Coordinate IT-related issues/activities with respective teams.
  • Overseeing the closing and opening of campus, including daily inspections of the site and proactive steps to resolve matters without need of escalation.
  • Managing and producing CLO rota for the campus on a weekly basis.
  • Introducing all staff to the First Aiders and Fire Marshalls of the campus.
  • Play an active role in student engagement activities and events, including Induction, Freshers fair and Graduation.
  • Be a single point of contact to coordinate with Facilities Team to ensure all works are carried out to the acceptable and functional level, including overseeing visits from contractors.
  • To assist Campus Liaison officers in ensuring students and staff are fully informed on their classrooms and changes that take place. Ensure classrooms are fit for purpose and well equipped for class delivery.
  • Oversite of the administration and teaching delivery at the RCL campuses, working in partnership with other services to ensure the service delivery is taking place as planned.
  • Ensure daily, weekly and monthly checks are carried out, as instructed by management and sent to the Health & Safety team.
  • Identify opportunities for continuous improvement for processes and procedures at RCL campuses.
  • Deputise for specific issues, as and where appropriate for the Chief Operating Officer and Head of Campus Operations.
  • Flexibility to cover other campuses as and when required.

Personal Specification

Has broad-based experience of operational management in a complex organisation

Experience within a Further Education or Higher Education setting

Experience delivering a high level of customer service

Demonstrable experience of improving customer service levels

Basic Health and Safety knowledge

NEBOSH, IOSH or equivalent qualification

Ability to deal effectively and sensitively with a range of people over practical issues

Line management of staff at a range of sites/remote line management experience

Excellent IT skills with experience of MS package

Educated to Degree standard or equivalent

Good organisational and time management skills