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Bilingual Technical Customer Service Representative
2 months ago
About the Role
This is an exciting opportunity to join Veeva Systems as a Bilingual Technical Customer Service Associate. We are looking for a highly motivated and customer-focused individual to provide exceptional support to our clients.
Key Responsibilities
- Advise clients on best practices for using Veeva's software applications
- Identify and resolve client issues related to Veeva's applications
- Build strong relationships with clients and internal stakeholders
- Provide recommendations for improving client service and product development
- Maintain high standards of customer service, quality, and professionalism
- Document all client interactions and correspondence
Requirements
- 1+ years of experience in a customer service role
- Excellent communication, organizational, and time management skills
- Professional telephone manner
- Demonstrated proficiency in standard computer software (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in French and English
- Ability to quickly understand client needs and provide effective solutions
What We Offer
- Opportunities for continuous learning and development
- Private health insurance