Bilingual Technical Customer Service Representative

4 weeks ago


Oxford, Oxfordshire, United Kingdom Veeva Systems Full time

The Role

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and working with software. At Veeva Systems, we value our employees and strive to create a corporate culture grounded in our values—Do the Right Thing, Employee Success, Customer Success, and Speed.

What You'll Do

  • Advise end users on best practices when using Veeva's applications.
  • Identify and resolve client issues associated with Veeva's applications.
  • Build strong and professional relationships with all users of Veeva's applications.
  • Provide recommendations/feedback on client service improvements and product development.
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers.
  • Maintain accurate records of all email/telephone/chat correspondence related to the role.

Requirements

  • 1+ years relevant experience in a customer service role.
  • Effective communication, organizational, and time management skills.
  • Professional telephone manner.
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint).
  • Excellent verbal and written communication skills (French, English).
  • Ability to quickly understand client requirements and needs and articulate potential solutions.

Perks & Benefits

  • Allocations for continuous learning & development.
  • Private Health Insurance.


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