Bilingual Technical Customer Service Representative
2 weeks ago
The Role
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and working with software. At Veeva Systems, we value our employees and strive to create a corporate culture grounded in our values—Do the Right Thing, Employee Success, Customer Success, and Speed.
What You'll Do
- Advise end users on best practices when using Veeva's applications.
- Identify and resolve client issues associated with Veeva's applications.
- Build strong and professional relationships with all users of Veeva's applications.
- Provide recommendations/feedback on client service improvements and product development.
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers.
- Maintain accurate records of all email/telephone/chat correspondence related to the role.
Requirements
- 1+ years relevant experience in a customer service role.
- Effective communication, organizational, and time management skills.
- Professional telephone manner.
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint).
- Excellent verbal and written communication skills (French, English).
- Ability to quickly understand client requirements and needs and articulate potential solutions.
Perks & Benefits
- Allocations for continuous learning & development.
- Private Health Insurance.
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who are passionate about delivering exceptional customer experiences and working with software. If you are driven to provide top-notch support and have a strong understanding of technical concepts, this job is for you.What You'll DoAdvise end users on best practices when using Veeva's applicationsIdentify and...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, customer satisfaction, and employee growth. If you are passionate about providing excellent customer experiences and working with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applicationsIdentify...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, customer satisfaction, and employee growth. If you are passionate about providing excellent customer experiences and working with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applicationsIdentify...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, corporate culture, and employee growth. If you are driven to provide exceptional customer experiences and work with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applications.Identify and resolve...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, corporate culture, and employee growth. If you are driven to provide exceptional customer experiences and work with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applications.Identify and resolve...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, customer satisfaction, and employee growth. If you are passionate about providing excellent customer experiences and working with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applicationsIdentify...
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Oxford, Oxfordshire, United Kingdom Veeva Systems Full timeThe RoleThis role is ideal for individuals who want to build a career with a company that values success, customer satisfaction, and employee growth. If you are passionate about providing excellent customer experiences and working with software, this job is for you.Key ResponsibilitiesAdvise end-users on best practices when using Veeva's applicationsIdentify...
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