German Customer Service Representative
1 month ago
Are you a customer service enthusiast looking for a new challenge? Do you have a passion for languages and a knack for resolving issues? We're seeking a highly motivated and bilingual customer service associate to join our team
What You'll Do:
- Address customer inquiries through phone, chat, and email, providing a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call center environment
- Proficiency with typing, phone, and computer navigation
Why Work for Us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
We're an equal opportunity employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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