Corporate Incident Lead

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About the Role

The Corporate Incident Lead - Technical Specialist will be responsible for reviewing and resolving Corporate Incidents for our clients. This involves investigating and analysing the cause of the incident, planning the actions required to rectify the issue, and managing the resolution process.

Key Responsibilities

  • Manage the project management of individual Corporate Incidents to ensure agreed actions and timescales are met.
  • Lead CI Team training, mentoring, and auditing.
  • Support CI related changes from raising initial change request through review and feedback on Business Requirement Documents and carry out testing of passed BAT cases.
  • Work towards Key Performance Indicators and deliver against objectives set through monthly focus reviews.
  • Complete any required regulatory / tax reporting and breach identification.

Requirements

  • Strong knowledge of Life and/or Pensions.
  • Excellent communication skills.
  • The ability to work effectively under pressure.
  • Proficient skills in MS Office Word, PowerPoint.
  • The ability to train and mentor.
  • Excellent planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.

About Diligenta

Diligenta is a company that provides incident management services to its clients. We are looking for a skilled and experienced Corporate Incident Lead - Technical Specialist to join our team.



  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Title: Corporate Incident LeadJob Summary:The Corporate Incident Lead is responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analyzing the cause of the incident and planning the actions required to rectify the issue.Key Responsibilities:Manage the project management of individual corporate...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Title: Corporate Incident LeadJob Summary:The Corporate Incident Lead is responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analyzing the cause of the incident and planning the actions required to rectify the issue.Key Responsibilities:Manage the project management of individual corporate...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Exciting Opportunity: Corporate Incident ManagerCompany OverviewThe Corporate Incident Manager role at Diligenta presents a distinctive chance to oversee the resolution of intricate corporate incidents for our clientele. You will conduct thorough investigations and assess the underlying causes of issues, formulating strategic action plans for resolution...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Exciting Opportunity: Corporate Incident ManagerCompany OverviewThe Corporate Incident Manager role at Diligenta presents a distinctive chance to oversee the resolution of intricate corporate incidents for our clientele. You will conduct thorough investigations and assess the underlying causes of issues, formulating strategic action plans for resolution...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.Job SummaryWe are seeking an experienced Incident Analyst to join our Corporate Incidents...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.Job SummaryWe are seeking an experienced Incident Analyst to join our Corporate Incidents...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Unlock Your Potential as a Corporate Incident Lead at DiligentaAbout DiligentaDiligenta is a leading provider of innovative solutions for the life and pensions industry. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled Corporate Incident Lead to join our...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Corporate Incident LeadAbout the RoleThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of the incident, planning the actions required to rectify the issue, and managing the resolution process.Key ResponsibilitiesManage the project management of...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Corporate Incident LeadAbout the RoleThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of the incident, planning the actions required to rectify the issue, and managing the resolution process.Key ResponsibilitiesManage the project management of...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job SummaryWe are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job SummaryWe are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and transforming client operations.Job SummaryThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients, investigating and analyzing the cause, and planning...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Corporate Incident CoordinatorSalary: From £19838-£23175 About DiligentaDiligenta aims to be recognized as a premier provider of Life and Pensions Administration Services. Our commitment to customer service drives our operations, and we strive to enhance our clients' business processes. Our employees describe Diligenta as a supportive environment that...

  • Incident Team Leader

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving all Corporate Incidents for our clients.Key ResponsibilitiesManage complex and specialized corporate incidents, investigating the cause and planning...

  • Incident Team Leader

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving all Corporate Incidents for our clients.Key ResponsibilitiesManage complex and specialized corporate incidents, investigating the cause and planning...

  • Incident Team Leader

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About the RoleWe are seeking an experienced Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.Key ResponsibilitiesManage and resolve complex corporate incidents, including investigating the cause and...