Corporate Incident Resolution Specialist
2 months ago
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and transforming client operations.
Job SummaryThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients, investigating and analyzing the cause, and planning actions to rectify the issue. This role will also involve managing complex and specialized incidents, providing technical support to the wider CI team, and contributing to the development of the team.
Key Responsibilities- Manage the project management of individual corporate incidents to ensure agreed actions and timescales are met.
- Lead CI team training, mentoring, and auditing.
- Support CI-related changes from raising initial change requests through review and feedback on business requirement documents and carry out testing of passed BAT cases.
- Work towards key performance indicators and deliver against objectives set through monthly focus reviews.
- Complete required regulatory and tax reporting and breach identification.
- Strong knowledge of life and/or pensions.
- Excellent communication skills.
- Ability to work effectively under pressure.
- Proficient skills in MS Office Word and PowerPoint.
- Ability to train and mentor.
- Excellent planning and organization skills, ability to manage own workload effectively and plan and organize activities required for CI resolution.
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Corporate Incident Resolution Specialist
5 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeCorporate Incident Resolution SpecialistAbout the RoleDiligenta is seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the cause of corporate...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
-
Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
-
Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
-
Corporate Incident Resolution Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryDiligenta is seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Incident Management team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the cause of corporate incidents and plan actions to rectify the issue.Manage...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the...
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Incident Resolution Specialist
5 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeIncident Resolution SpecialistDiligenta is seeking a skilled Incident Resolution Specialist to join our Corporate Incidents Team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.Key Responsibilities:Investigate and analyze the root cause of corporate incidentsPlan and implement...
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Incident Resolution Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeIncident Resolution SpecialistDiligenta is seeking an Incident Resolution Specialist to join their Corporate Incidents team. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for corporate incidents, ensuring they are delivered in line with client and regulatory expectations.Key Responsibilities:Raising of...
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Incident Resolution Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeIncident Resolution SpecialistWe are seeking an Incident Resolution Specialist to join our Corporate Incidents team at Diligenta. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for all corporate incidents for our clients, ensuring they are delivered in line with client and regulatory expectations, while...
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Corporate Incident Resolution Specialist
2 months ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeUnlock Your Potential as a Corporate Incident Lead at DiligentaAbout DiligentaDiligenta is a leading provider of innovative solutions for the life and pensions industry. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled Corporate Incident Lead to join our...
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Corporate Incident Resolution Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeUnlock Your Potential as a Corporate Incident Lead at DiligentaAbout DiligentaDiligenta is a leading provider of innovative solutions for the life and pensions industry. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled Corporate Incident Lead to join our...
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Incident Resolution Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout the RoleDiligenta is seeking a skilled Incident Resolution Specialist to join our Corporate Incidents Team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of corporate incidentsPlan and implement actions to...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeCorporate Incident LeadAbout the RoleThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of the incident, planning the actions required to rectify the issue, and managing the resolution process.Key ResponsibilitiesManage the project management of...
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Corporate Incident Resolution Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeCorporate Incident LeadAbout the RoleThe Corporate Incident Lead will be responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of the incident, planning the actions required to rectify the issue, and managing the resolution process.Key ResponsibilitiesManage the project management of...
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Incident Resolution Specialist
2 months ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryDiligenta is seeking a highly skilled Incident Resolution Specialist to join our Corporate Incidents team. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for corporate incidents, ensuring timely and efficient delivery of services to our clients.Key ResponsibilitiesRaise compensation payments...
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Incident Resolution Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryDiligenta is seeking a highly skilled Incident Resolution Specialist to join our Corporate Incidents team. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for corporate incidents, ensuring timely and efficient delivery of services to our clients.Key ResponsibilitiesRaise compensation payments...
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Incident Resolution Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeIncident Resolution SpecialistDiligenta's vision is to be acknowledged as a leading provider of platform-based life and pensions administration services. Our customer-centric approach is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture...
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Incident Resolution Specialist
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Edinburgh, Edinburgh, United Kingdom Diligenta Full timeIncident Resolution SpecialistAt Diligenta, we're committed to delivering exceptional customer service and ensuring our clients' operations are transformed. As an Incident Resolution Specialist, you'll play a vital role in completing rectification activities for corporate incidents, ensuring they meet client and regulatory expectations. Your main purpose...