Corporate Incident Resolution Specialist

3 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

Job Summary

We are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.

Key Responsibilities

  • Investigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the issue.
  • Manage complex and specialised Corporate Incidents and provide Technical Specialist support to the wider CI Team.
  • Develop and implement effective incident management processes to ensure timely resolution of incidents.
  • Collaborate with cross-functional teams to identify and address root causes of incidents.
  • Provide training and mentoring to junior team members to ensure they have the necessary skills to manage incidents effectively.

Requirements

  • Strong knowledge of Life and/or Pensions.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Proficient skills in MS Office Word and PowerPoint.
  • Ability to train and mentor junior team members.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A collaborative and dynamic work environment.
  • Access to training and development programs to enhance your skills and knowledge.


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