Corporate Incident Resolution Specialist
1 month ago
Job Summary
We are seeking a skilled Corporate Incident Lead to join our team at Diligenta. As a key member of our Incident Management team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.
Key Responsibilities
- Investigate and analyse the cause of Corporate Incidents and plan the actions required to rectify the issue.
- Manage complex and specialised Corporate Incidents and provide Technical Specialist support to the wider CI Team.
- Develop and implement effective incident management processes to ensure timely resolution of incidents.
- Collaborate with cross-functional teams to identify and address root causes of incidents.
- Provide training and mentoring to junior team members to ensure they have the necessary skills to manage incidents effectively.
Requirements
- Strong knowledge of Life and/or Pensions.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficient skills in MS Office Word and PowerPoint.
- Ability to train and mentor junior team members.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- A collaborative and dynamic work environment.
- Access to training and development programs to enhance your skills and knowledge.
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Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
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Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
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Edinburgh, Edinburgh, United Kingdom Diligenta Full time{"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...
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