Incident Resolution Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

Incident Resolution Specialist

Diligenta is seeking an Incident Resolution Specialist to join their Corporate Incidents team. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for corporate incidents, ensuring they are delivered in line with client and regulatory expectations.

Key Responsibilities:

  • Raising of compensation payments and calculation of late payment interest
  • Investigation of populations to identify impacted customers
  • Calculation of customer detriment
  • Updates to data on BaNCS
  • Customer contact via letter or phone to communicate rectification actions

Requirements:

  • Excellent written communication skills
  • Customer focused, with a confident, professional telephone manner
  • Ability to take on board product and process knowledge and apply it quickly
  • Ability to work effectively under pressure
  • Flexibility and adaptability

About Diligenta:

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.



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