Incident Team Leader
6 days ago
We are seeking a highly skilled Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving all Corporate Incidents for our clients.
Key Responsibilities- Manage complex and specialized corporate incidents, investigating the cause and planning actions to rectify the issue.
- Provide technical specialist support to the wider Incident Team.
- Own the project management of individual Corporate Incidents, ensuring agreed actions and timescales are met.
- Lead CI Team training, mentoring, and auditing.
- Support CI related changes, from raising initial change requests to review and feedback on Business Requirement Documents.
- Strong knowledge of Life and/or Pensions.
- Excellent communication skills.
- Ability to work effectively under pressure.
- Proficient skills in MS Office Word, PowerPoint.
- Ability to train and mentor.
- Excellent planning and organization skills.
Diligenta is a leading provider of Life and Pensions Administration Services. Our vision is to be recognized as the best-in-class platform-based Life and Pensions Administration Service provider. We strive to deliver exceptional customer service and transform our clients' operations.
-
Incident Operations Leader
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeBecome a part of our organization as an Incident Service LeaderAbout UsDiligenta is a prominent provider of Life and Pensions Administration Services, dedicated to delivering exceptional customer experiences and enhancing operational efficiency. Our workforce describes our environment as a supportive 'home', rooted in a culture of positive transformation and...
-
Incident Team Leader
13 hours ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout the RoleWe are seeking an experienced Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.Key ResponsibilitiesManage and resolve complex corporate incidents, including investigating the cause and...
-
Incident Team Leader
15 hours ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout the RoleWe are seeking an experienced Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.Key ResponsibilitiesManage and resolve complex corporate incidents, including investigating the cause and...
-
Incident Team Leader
4 days ago
Edinburgh, Edinburgh, United Kingdom DILIGENTA Full timeAbout the RoleWe are seeking a highly skilled Incident Team Leader to join our Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.Key ResponsibilitiesManage and resolve complex corporate incidents, investigating the cause and planning actions...
-
Incident Team Leader
4 days ago
Edinburgh, Edinburgh, United Kingdom DILIGENTA Full timeAbout the RoleWe are seeking a highly skilled Incident Team Leader to join our Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving complex corporate incidents for our clients.Key ResponsibilitiesManage and resolve complex corporate incidents, investigating the cause and planning actions...
-
Head of Incident Management
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJoin Our Dynamic Team as an Incident Operations LeaderAbout UsDiligenta is a premier provider of Life and Pensions Administration Services, dedicated to exceptional customer service and operational transformation. Our workplace is described by our employees as a supportive 'home', fostering a culture of positive evolution and professional growth.Position...
-
Service Incident Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeBecome a part of our organization as an Incident Service LeaderAbout DiligentaDiligenta is a prominent provider specializing in Life and Pensions Administration Services. Our commitment lies in delivering exceptional customer service while enhancing operational efficiency. Our workforce describes our environment as a nurturing 'home', founded on a culture of...
-
Incident Service Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking an experienced Incident Service Leader to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key ResponsibilitiesManage Incident Team Leaders and...
-
Incident Service Manager
6 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking an experienced Incident Service Leader to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key ResponsibilitiesManage Incident Team Leaders and...
-
Incident Service Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking an experienced Incident Service Manager to join our team in Edinburgh. As a key member of our Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key ResponsibilitiesManage Incident Team Leaders and...
-
Incident Service Manager
24 hours ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeJob SummaryWe are seeking an experienced Incident Service Manager to join our team in Edinburgh. As a key member of our Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key ResponsibilitiesManage Incident Team Leaders and...
-
Incident Management Specialist
7 days ago
Edinburgh, Edinburgh, United Kingdom NatWest Group Full timeAbout the RoleWe are seeking a highly skilled ITIL Service Delivery Manager to join our Incident and Recovery Management team at NatWest Group.This is a critical role that requires a strong leader to manage the business and technical response to high-priority bank-wide incidents and operational support for services, activities, and processes.Key...
-
Development Management Team Leader
2 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and transforming client operations.Job SummaryWe are seeking a highly skilled Incident Team Leader to join our Corporate Incident Management team. As a key member of our team, you will be responsible for...
-
Development Management Team Leader
2 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and transforming client operations.Job SummaryWe are seeking a highly skilled Incident Team Leader to join our Corporate Incident Management team. As a key member of our team, you will be responsible for...
-
Food and Beverage Team Leader
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full timeJob Summary:We are seeking a highly motivated and experienced Food and Beverage Team Member to join our team at Lost Shore Surf Resort. As a key member of our F&B team, you will be responsible for leading the food and beverage operation and events programme at our resort in Edinburgh.Key Responsibilities:Lead the Food and Beverage (F&B) Operation and Events...
-
Corporate Incident Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeExciting Opportunity: Corporate Incident ManagerCompany OverviewThe Corporate Incident Manager role at Diligenta presents a distinctive chance to oversee the resolution of intricate corporate incidents for our clientele. You will conduct thorough investigations and assess the underlying causes of issues, formulating strategic action plans for resolution...
-
Corporate Incident Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeExciting Opportunity: Corporate Incident ManagerCompany OverviewThe Corporate Incident Manager role at Diligenta presents a distinctive chance to oversee the resolution of intricate corporate incidents for our clientele. You will conduct thorough investigations and assess the underlying causes of issues, formulating strategic action plans for resolution...
-
Corporate Incident Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.Job SummaryWe are seeking an experienced Incident Analyst to join our Corporate Incidents...
-
Corporate Incident Manager
6 days ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.Job SummaryWe are seeking an experienced Incident Analyst to join our Corporate Incidents...
-
Incident Resolution Specialist
2 days ago
Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full timeJob SummarySanderson Recruitment Plc is seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of corporate incidentsPlan and implement actions to...