Incident Team Leader

6 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled Incident Team Leader to join our growing Corporate Incident Function at Diligenta. As a key member of our team, you will be responsible for reviewing and resolving all Corporate Incidents for our clients.

Key Responsibilities
  • Manage complex and specialized corporate incidents, investigating the cause and planning actions to rectify the issue.
  • Provide technical specialist support to the wider Incident Team.
  • Own the project management of individual Corporate Incidents, ensuring agreed actions and timescales are met.
  • Lead CI Team training, mentoring, and auditing.
  • Support CI related changes, from raising initial change requests to review and feedback on Business Requirement Documents.
Requirements
  • Strong knowledge of Life and/or Pensions.
  • Excellent communication skills.
  • Ability to work effectively under pressure.
  • Proficient skills in MS Office Word, PowerPoint.
  • Ability to train and mentor.
  • Excellent planning and organization skills.
About Diligenta

Diligenta is a leading provider of Life and Pensions Administration Services. Our vision is to be recognized as the best-in-class platform-based Life and Pensions Administration Service provider. We strive to deliver exceptional customer service and transform our clients' operations.



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