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    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...

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    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...

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    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incident team, you will be responsible for reviewing and resolving Corporate Incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...

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    {"title": "Corporate Incident Resolution Specialist", "content": "Job SummaryAt Diligenta, we are seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the...

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Corporate Incident Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of platform-based life and pensions administration services. Our vision is to be recognized as a best-in-class service provider, driven by a customer-centric approach and a commitment to positive change and development.

Job Summary

We are seeking an experienced Incident Analyst to join our Corporate Incidents Team. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients. Your responsibilities will include investigating and analyzing the root cause of incidents, planning and implementing corrective actions, and collaborating with internal stakeholders to ensure effective incident management.

Key Responsibilities

  • Coordinate communication among internal stakeholders, policyholders, advisors, and external clients to ensure timely and effective incident resolution.
  • Oversee the entire incident process, including investigation, analysis, planning, and remediation for customers.
  • Handle regulatory reports and identify any breaches promptly, ensuring compliance with relevant laws and regulations.
  • Maintain accurate system records and update them as necessary to ensure data integrity.
  • Analyze data effectively to assess the impact of incidents on populations and determine required actions.
  • Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.
  • Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.
  • Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents.

Requirements

  • Strong knowledge of life and/or pensions products, with expert knowledge in at least one area.
  • Good working knowledge of BaNCS.
  • Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
  • Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
  • Strong analytical skills, ability to make sound logical decisions, and understand the impact of key decisions.
  • Planning and organization skills, ability to manage own workload effectively and plan and organize activities required for CI resolution.
  • Strong customer focus with excellent written and verbal communication skills.
  • Ability to work effectively under pressure.