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Customer Retention Specialist

3 months ago

Sheffield, Sheffield, United Kingdom Aviva Full time

Customer Retention Specialist – Competitive Salary Available.

Are you enthusiastic about assisting clients and thrive in a dynamic setting? Do you excel in communication and take pride in your customer service abilities? If you believe that exceptional service is the cornerstone of success, this role may be perfect for you.

We are excited to present an opportunity within our Customer Retention Team, focusing on Private Medical Insurance.

Role Overview:

In this position, you will be tasked with providing exceptional service to our valued clients. You will take charge of individual cases, ensuring that each customer's unique requirements are addressed effectively.

Your role will involve engaging with customers to understand their needs through active listening and insightful questioning. You will utilize your expertise to navigate and resolve any objections or concerns, achieving positive outcomes. Proficiency in Word and Excel is essential.

At Aviva, we embrace a flexible working policy, allowing for a balanced mix of office and remote work.

Desired Skills and Qualifications:

  • Outstanding communication skills (including influencing, rapport building, negotiation, and empathy) both verbally and in writing, enabling you to present a credible and professional image.
  • Strong time management and prioritization abilities.
  • Proven sales and decision-making capabilities.
  • Negotiation and influencing skills, with a determination to pursue cases in challenging situations.
  • Ability to work independently and take initiative.

Benefits of Joining Us:

At Aviva, we are committed to investing in our employees. Here’s what we offer:

  • Competitive Salary (based on location, skills, experience, and qualifications)
  • Performance-based bonus opportunity - up to 8% of annual salary.
  • Generous pension contributions - Aviva will match up to 14%, depending on your input.
  • 29 days of annual leave plus bank holidays, with the option to buy or sell up to 5 days.
  • Significant discounts on Aviva products and other retailers.
  • Up to £1,200 in free Aviva shares annually through our Matching Share Plan.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits tailored to your needs, including sustainability options.
  • Opportunities to engage in community service with paid volunteering days.
  • Comprehensive wellbeing support and resources.

We encourage you to explore the possibilities with us. Input your desired salary into our calculator to discover your total Aviva Reward.

Commitment to Diversity:

At Aviva, we value inclusivity and welcome applications from individuals with diverse backgrounds and experiences.

If you feel excited about this opportunity but are unsure if you meet every requirement, we encourage you to apply. We embrace flexible working arrangements to accommodate our customers, our business, and you.