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IT Support Operations Manager
3 months ago
Company Overview: Oxford Nanopore Technologies is a pioneering organization located at the forefront of scientific innovation, with a presence in various global markets.
About Us: Our team comprises experts from diverse fields such as nanopore technology, molecular biology, data analysis, engineering, and manufacturing. Under the leadership of our CEO, we are committed to bringing groundbreaking technologies to the forefront of the industry.
Our Technology: We offer a unique sequencing platform that enables real-time analysis in scalable formats, capable of processing native DNA or RNA and accommodating a wide range of fragment lengths. Our mission is to facilitate the analysis of any biological entity, accessible to anyone, anywhere.
Position Overview: The IT Support Operations Manager will be instrumental in guiding the IT support team across multiple regions to provide exceptional service to users worldwide. This role encompasses the management of Service Desk functions within the IT Operations and Services division, fostering a customer-centric environment, and ensuring excellence in service delivery.
Key Responsibilities:
- Lead and mentor the IT support team to achieve high performance.
- Oversee the operations of the Service Desk, ensuring efficient and effective support.
- Maintain strong relationships with vendors to enhance service offerings.
- Drive local support initiatives to improve user experience.
- Ensure operational efficiency in support services.
Conclusion: This role is vital for maintaining the high standards of service that our users expect and for supporting the innovative work being done at Oxford Nanopore Technologies.
