Client Success Specialist

3 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Position Overview:

As a key member of our team, you will play a vital role in ensuring customer satisfaction and enhancing the overall training experience. Your responsibilities will include:

  • Customer Interaction: Address all incoming inquiries from customers, partners, and internal teams regarding training services, providing comprehensive information about available classes and offerings.
  • Process Development: Innovate and refine processes to facilitate the effective execution of training programs.
  • Issue Resolution: Quickly address logistical challenges and training delivery concerns to minimize disruption for participants.
  • Communication: Manage inquiries via phone and email, delivering exceptional customer service while adhering to training policies and procedures.
  • Schedule Management: Create and oversee training schedules across multiple locations and formats, ensuring that all systems reflect current offerings for both internal and external stakeholders.
  • Data Accuracy: Maintain precise records related to training coordination, including class schedules, registrations, attendance, and distribution of materials.
  • Event Coordination: Follow established timelines and processes for training events, ensuring quality and consistency while developing plans as necessary.
  • Reporting: Compile and disseminate training information accurately and comprehensively to relevant parties.
  • Partner Support: Act as the primary contact for ServiceNow Authorized Training Partners, providing timely and effective support.

Qualifications:

To excel in this position, you should possess:
  • Experience in organizing global training events.
  • A strong customer-centric mindset with the ability to deliver outstanding service in a dynamic environment.
  • Proven track record in enhancing operational processes.
  • Exceptional attention to detail and superior organizational capabilities.
  • High-level data entry skills with a focus on accuracy.
  • Excellent written and verbal communication abilities.
  • Proficiency in European languages alongside English is advantageous but not mandatory.
  • Capability to resolve client concerns effectively and escalate when necessary.
  • Intermediate to advanced skills in MS Office, particularly Outlook; familiarity with learning management systems is a plus.

We value diversity and encourage candidates from all backgrounds to apply. Unique experiences contribute to our team’s strength, and we appreciate those who think creatively.

Additional Information:

Work Environment: We embrace a flexible work culture that fosters trust and adaptability.

Equal Opportunity Employer: ServiceNow is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Accommodations: We strive to ensure an accessible application process for all candidates. If you require assistance, please reach out for support.

Export Control Regulations: Employment may be contingent upon obtaining necessary export control approvals as required by law.

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