Current jobs related to Customer Success Associate Manager - StainesuponThames, Surrey - ServiceNow

  • Customer Success Advocate

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow, Inc. Full time

    Associate Customer Success ManagerAt ServiceNow, Inc., we're seeking a highly skilled Associate Customer Success Manager to join our team. As a key member of our customer success organization, you will play a critical role in helping our customers achieve their business outcomes and maximize the value of their ServiceNow investment.Key...

  • Customer Success Manager

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionAs a Customer Success Manager at ServiceNow, you will be the focal point of contact and coordination for customer programs and events with Product Success. Your primary responsibility will be to develop a deep understanding of customer use cases and success outcomes, establishing a trusted and strategic advisor relationship with each assigned...

  • Customer Success Manager

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their business outcomes and get the most value from our products.Key Responsibilities:Oversee a portfolio of customers to provide prescriptive...

  • Customer Success Manager

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their business outcomes and get the most value from our products.Key Responsibilities:Oversee a portfolio of customers to provide prescriptive...

  • Customer Success Manager

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving business outcomes and fostering greater adoption and usage of our products.Key Responsibilities:Oversee a portfolio of customers to help them achieve their goals and...

  • Customer Success Manager

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving business outcomes and fostering greater adoption and usage of our products.Key Responsibilities:Oversee a portfolio of customers to help them achieve their goals and...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're committed to helping our customers achieve their business goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Oversee a portfolio of customers to help them achieve business outcomes and foster greater...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're committed to helping our customers achieve their business goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Oversee a portfolio of customers to help them achieve business outcomes and foster greater...

  • Customer Success Manager

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're committed to helping our customers achieve their business goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Oversee a portfolio of customers to help them achieve business outcomes and foster greater...

  • Customer Success Manager

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success ManagerAt ServiceNow, we're committed to helping our customers achieve their business goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Oversee a portfolio of customers to help them achieve business outcomes and foster greater...

  • Customer Success Manager

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success Manager Job DescriptionThe role of the Customer Success Manager at ServiceNow is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring...

  • Customer Success Manager

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionAs a Customer Success Manager at ServiceNow, you will play a critical role in ensuring our customers achieve their business outcomes and maximize the value from their ServiceNow investment.Key ResponsibilitiesOversee a portfolio of customers to understand their needs and challenges, and provide prescriptive guidance to help them achieve their...

  • Customer Success Manager

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionThe role of the Customer Success Manager at ServiceNow is to act as a strategic partner for our customers, helping them achieve their business goals and maximize the value of their ServiceNow investment.Key Responsibilities:Oversee a portfolio of customers to understand their needs and challenges, and develop tailored strategies to drive...

  • Customer Success Manager

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Job DescriptionThe role of the Customer Success Manager at ServiceNow is to act as a strategic partner for our customers, helping them achieve their business goals and maximize the value of their ServiceNow investment.Key Responsibilities:Oversee a portfolio of customers to understand their needs and challenges, and develop tailored strategies to drive...

  • Customer Success Manager

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Customer Success Manager RoleThe Customer Success Manager plays a critical role in ensuring customers achieve their desired business outcomes through the effective use of ServiceNow products. This position involves overseeing a portfolio of customers, understanding their unique needs and challenges, and providing prescriptive guidance to help them achieve...

  • Customer Success Advocate

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom https:jobs-redefined.cositemap Full time

    The Customer Success Advocate role at ServiceNow is a key position that requires a strong advocate for our customers. As a portfolio manager, you will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.You will bring...

  • Customer Success Advocate

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow, Inc. Full time

    Customer Success AdvocateAt ServiceNow, we're looking for a Customer Success Advocate to join our team. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired business outcomes through the effective use of our products.Develop and maintain a deep understanding of our customers' business...

  • Customer Success Onboarding Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom IF Recruitment Ltd Full time

    Customer Success Onboarding CoordinatorOur client, a growing consultancy, is seeking a skilled Customer Success Onboarding Coordinator to join their team. As a key member of the customer success team, you will be responsible for ensuring seamless onboarding experiences for clients, working closely with the Customer Success Manager and Service Account...

  • Customer Success Onboarding Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom IF Recruitment Ltd Full time

    Customer Success Onboarding CoordinatorOur client, a growing consultancy, is seeking a skilled Customer Success Onboarding Coordinator to join their team. As a key member of the customer success team, you will be responsible for ensuring seamless onboarding experiences for clients, working closely with the Customer Success Manager and Service Account...

  • Customer Success Manager

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom Servicenow Full time

    Job DescriptionThe Customer Success Manager role at Servicenow is a critical position that requires a strong advocate for our customers. As a Customer Success Manager, you will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the Servicenow products they have purchased. You will bring...

Customer Success Associate Manager

2 months ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Position Overview

The Customer Success Associate Manager serves as a key advocate for our clients, managing a diverse portfolio to ensure they achieve their desired business results. You will leverage ServiceNow's innovative solutions and best practices to enhance customer engagement and product utilization.

Key Responsibilities
  • Manage customer engagement outcomes for your assigned portfolio, gaining a deep understanding of each client's unique needs and challenges.
  • Ensure clients maintain technical health and are utilizing the latest version of our products.
  • Utilize Artificial Intelligence tools within the Impact Digital Experience to identify opportunities for customer assistance.
  • Promote and share ServiceNow's success stories and methodologies.
  • Maximize the value customers derive from their ServiceNow investments and ensure optimal use of their licenses.
  • Collaborate with internal teams to drive product adoption and expand service utilization.
  • Quickly resolve any escalated client issues by leveraging resources across the organization.
Qualifications

To excel in this role, candidates should possess:

  • A minimum of 2 years of experience in customer service or related business support roles.
  • The ability to deliver independent and comprehensive services.
  • Strong analytical skills for effective issue resolution.
  • Experience in collaborative working environments.
  • ServiceNow certifications or accreditations are advantageous.
  • A willingness to work in-office a few times a week.

We value diverse backgrounds and encourage all candidates to apply, regardless of whether they meet every qualification. Unique experiences enrich our team.

Additional Information

Work Flexibility

We embrace a flexible work environment, assigning work personas based on the nature of the role.

Equal Opportunity Commitment

ServiceNow is committed to equal opportunity employment, considering all qualified applicants without regard to various protected categories.

Accessibility Accommodations

We strive to provide an inclusive experience for all candidates. If you require assistance during the application process, please reach out for support.

Export Control Compliance

For roles requiring access to controlled technology, ServiceNow may need to obtain necessary export control approvals.