Client Success Specialist

3 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Role Overview:

As a vital member of our team, you will:

  • Address all incoming inquiries from customers, partners, and internal sales teams regarding training services, ensuring clients receive comprehensive information about available classes and training options.
  • Enhance and refine processes to facilitate the seamless execution of training programs.
  • Quickly resolve logistical challenges and training class delivery issues, minimizing disruption for participants.
  • Manage inquiries and requests via phone and email concerning training offerings, policies, and procedures, delivering exceptional customer service.
  • Develop and maintain training schedules across various locations and formats, ensuring that systems are current for internal and external publication.
  • Ensure data accuracy in all aspects of training coordination, including class scheduling, registrations, attendance, and distribution of training materials.
  • Adhere to timelines and processes for training event coordination and logistics, ensuring high-quality and consistent training experiences while developing necessary plans and procedures.
  • Compile, report, and disseminate training information internally and externally, guaranteeing accuracy and completeness.
  • Act as the primary contact for ServiceNow Authorized Training Partners (ATP), providing timely support as needed.
Qualifications:

To excel in this position, you should possess:

  • Experience in coordinating global training events.
  • A customer-centric mindset with the ability to deliver outstanding service in a dynamic environment.
  • Proven experience in creating and enhancing operational processes.
  • Strong attention to detail and advanced organizational capabilities.
  • High-level data entry and management skills with a focus on accuracy.
  • Excellent written and verbal communication abilities.
  • Fluency in additional European languages alongside English is advantageous but not mandatory.
  • The capacity to resolve client issues effectively and escalate when necessary.
  • Intermediate to advanced proficiency in MS Office, particularly Outlook, with experience in learning management systems being beneficial.

We encourage individuals from diverse backgrounds to apply, as unique experiences enrich our team and contribute to our collective success.

Additional Information:

Work Environment:

We embrace a flexible and trusting approach to our distributed work environment. Employees are categorized into work personas based on the nature of their roles.

Equal Opportunity Commitment:

ServiceNow is dedicated to providing equal employment opportunities. All qualified applicants will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accessibility:

We strive to create an inclusive experience for all candidates. If you require accommodations during the application process, please reach out for assistance.

Export Control Compliance:

For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities for certain individuals. Employment is contingent upon obtaining any necessary export licenses or approvals.

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