Customer Success Associate Manager

3 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Position Overview

The Customer Success Manager serves as a key advocate for our clients, managing a designated portfolio to ensure they achieve their desired business outcomes while maximizing their use of ServiceNow products. This role involves providing strategic guidance and sharing best practices to enhance customer engagement and product adoption.

Key Responsibilities
  • Manage customer engagement to ensure successful outcomes, addressing individual client needs and challenges.
  • Monitor customer health and ensure they are utilizing the latest product versions.
  • Leverage Artificial Intelligence tools within the Impact Digital Experience to identify customer support opportunities.
  • Promote and share success stories and effective processes from ServiceNow.
  • Assist customers in deriving maximum value from their ServiceNow investments and utilizing their licenses effectively.
  • Collaborate with internal teams to enhance product adoption and expand service usage.
  • Quickly resolve escalated client issues by utilizing resources across the organization.
Qualifications

Successful candidates will possess:

  • A minimum of 2 years of experience in customer service or related business support roles.
  • The ability to deliver comprehensive services independently.
  • Strong analytical skills for issue resolution.
  • Experience in collaborative work environments.
  • ServiceNow certifications or accreditations are advantageous.
  • A willingness to work in the office on a flexible schedule.

We value diversity and encourage candidates from various backgrounds to apply, as unique experiences contribute to our team's strength.

Additional Information

Work Environment

We embrace a flexible work culture that fosters trust and adaptability.

Equal Opportunity Employer

ServiceNow is committed to providing equal employment opportunities without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category.

Accessibility Accommodations

We strive to create an inclusive application experience. If you require accommodations during the application process, please reach out for assistance.

Export Control Compliance

Some positions may require access to controlled technology subject to export regulations. Employment is contingent upon obtaining necessary approvals.

  • Customer Success Manager

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This position will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.Key ResponsibilitiesCustomer Outcomes Engagement: Oversee the customer...

  • Customer Success Manager

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This position will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.Key ResponsibilitiesCustomer Outcomes Engagement: Oversee the customer...

  • Customer Success Associate Manager

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer satisfaction and retention for ServiceNow. This individual will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.Key ResponsibilitiesOversee...

  • Customer Success Associate Manager

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer satisfaction and retention for ServiceNow. This individual will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.Key ResponsibilitiesOversee...

  • Customer Success Associate Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Position OverviewThe Customer Success Associate Manager serves as a key advocate for our clients, managing a diverse portfolio to ensure they achieve their desired business results. You will leverage ServiceNow's innovative solutions and best practices to enhance customer engagement and product utilization.Key ResponsibilitiesManage customer engagement...

  • Customer Success Associate Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Position OverviewThe Customer Success Associate Manager serves as a vital advocate for our clients. You will manage a designated portfolio of customers, assisting them in achieving their business objectives while enhancing their engagement with the ServiceNow solutions they have acquired through strategic guidance.Key ResponsibilitiesManage customer...

  • Associate Customer Success Professional

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This individual will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.Key ResponsibilitiesOversee customer outcomes...

  • Associate Customer Success Professional

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This individual will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.Key ResponsibilitiesOversee customer outcomes...

  • Customer Marketing Manager, EMEA

    7 hours ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Manager to join our team in EMEA. As a key member of our customer marketing program, you will play a crucial role in driving customer success and growth.Key ResponsibilitiesCustomer Advocacy: Develop and execute strategies to increase customer advocacy and awareness of ServiceNow's...

  • Customer Marketing Manager, EMEA

    4 hours ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Manager to join our team in EMEA. As a key member of our customer marketing program, you will play a crucial role in driving customer success and growth.Key ResponsibilitiesCustomer Advocacy: Develop and execute strategies to increase customer advocacy and awareness of ServiceNow's...

  • Customer Success Advocate

    4 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Digital Transformation Sales Associate

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Enterprise Sales Associate is a key member of the global Digital GTM organization, responsible for driving new sales revenue by teaming with Account Executives (AEs). This role involves two primary functions: 1) driving business in existing, under-penetrated, and suspect Enterprise accounts; and 2) sourcing net new opportunities through...

  • Digital Transformation Sales Associate

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    About the RoleThe Enterprise Sales Associate is a key member of the global Digital GTM organization, responsible for driving new sales revenue by teaming with Account Executives (AEs). This role involves two primary functions: 1) driving business in existing, under-penetrated, and suspect Enterprise accounts; and 2) sourcing net new opportunities through...

  • Sales Associate

    4 days ago

    Staines-upon-Thames, Surrey, United Kingdom Superdrug Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Superdrug. As a Sales Associate, you will play a key role in delivering excellent customer service and ensuring that our stores are well-stocked and presented to the highest standard.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Sales Associate

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom Superdrug Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Superdrug. As a Sales Associate, you will play a key role in delivering excellent customer service and ensuring that our stores are well-stocked and presented to the highest standard.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Retail Sales Associate

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom DCK Group Full time

    Job Title: Retail Sales AssociateAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at DCK Group. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in a fast-paced retail environment.Key Responsibilities:Merchandise our...

  • Retail Sales Associate

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom DCK Group Full time

    Job Title: Retail Sales AssociateAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at DCK Group. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in a fast-paced retail environment.Key Responsibilities:Merchandise our...

  • Retail Sales Associate

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom DCK Group Full time

    Job Title: Retail Sales AssociateAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at DCK Group. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in a fast-paced retail environment.Key Responsibilities:Merchandise our...

  • Retail Sales Associate

    3 days ago

    Staines-upon-Thames, Surrey, United Kingdom DCK Group Full time

    Job Title: Retail Sales AssociateAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at DCK Group. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in a fast-paced retail environment.Key Responsibilities:Merchandise our...

  • Property Manager

    4 days ago

    Staines-upon-Thames, Surrey, United Kingdom AWD online Full time

    Job OverviewWe are seeking a highly skilled Property Manager to join our team at AWD online. As a Property Manager, you will be responsible for managing a portfolio of residential properties, ensuring that they are well-maintained and that residents are satisfied with the service they receive.Key ResponsibilitiesManage a portfolio of residential properties,...