Client Success Specialist

3 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Role Overview:

As a vital member of our team, you will:

  • Address all incoming inquiries from customers, partners, and internal sales teams regarding training services, ensuring clients receive comprehensive information about available classes and training options.
  • Enhance and refine processes to facilitate the seamless execution of training programs.
  • Quickly resolve logistical challenges and training class delivery issues to minimize disruption for participants.
  • Manage inquiries and requests through phone and email concerning training offerings, policies, and procedures, while delivering exceptional customer service.
  • Develop and maintain training schedules across various locations and formats, ensuring that systems are updated with accurate information for internal and external publication.
  • Ensure the precision of data related to all facets of training coordination, including class scheduling, registrations, attendance, and distribution of training materials.
  • Adhere to timelines and procedures for training event coordination and logistics, guaranteeing the quality and consistency of training events while creating plans and processes as necessary.
  • Compile, report, and disseminate training information both internally and externally, ensuring accuracy and completeness.
  • Act as the primary contact for ServiceNow Authorized Training Partners (ATP), providing timely support as needed.
Qualifications:

To excel in this position, you should possess:

  • Experience in coordinating global training events.
  • A customer-centric mindset with the ability to deliver outstanding service in a dynamic environment.
  • Proven experience in creating and enhancing operational processes.
  • Strong attention to detail and advanced organizational capabilities.
  • High-level accuracy in data entry and management.
  • Excellent written and verbal communication skills.
  • Fluency in additional European languages alongside English is advantageous but not mandatory.
  • The ability to address client concerns and escalate issues when necessary.
  • Intermediate to advanced proficiency in MS Office, particularly Outlook, with experience in learning management systems being beneficial.

We value diverse backgrounds and encourage all candidates to apply, regardless of whether they meet every qualification. Unique experiences enrich our team, and a willingness to think big makes you an exceptional candidate.

Additional Information:

Work Flexibility:

We embrace a flexible and trust-based approach to our distributed work environment. Work personas (flexible, remote, or in-office) are assigned based on the nature of the role.

Equal Opportunity Employer:

ServiceNow is committed to equal opportunity in employment. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations:

We strive to provide an accessible and inclusive experience for all candidates. If you require reasonable accommodations to complete any part of the application process, please reach out for assistance.

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities for certain individuals. Employment is contingent upon obtaining any necessary export licenses or approvals.

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