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Optical Manager

2 months ago


Watford, Hertfordshire, United Kingdom Zest Business Group Full time

Zest Business Group, a pioneering ethical eyewear company, is seeking a highly skilled Optical Manager to lead our retail operations and drive business growth.

Key Responsibilities:

  • Oversee the smooth patient journey, from ordering to dispensing, frame styling, and adjustment, ensuring exceptional customer satisfaction.
  • Develop and maintain an excellent reputation for the brand in the market, fostering strong relationships with customers and stakeholders.
  • Collaborate with the glazing team to optimize equipment usage and ensure efficient operations.
  • Work closely with the management team to develop and implement business strategies, driving revenue growth and expansion.
  • Manage a team of professionals, providing guidance, training, and support to ensure seamless day-to-day operations.
  • Monitor and analyze sales data, customer feedback, and market trends to inform business decisions and drive innovation.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • Proven experience in retail management, preferably in the optical industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team, with a flexible and adaptable attitude.
  • Passion for delivering exceptional customer experiences and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.