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Customer Service Representative

2 months ago

Salisbury, Wiltshire, United Kingdom greenbean Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our team at Greenbean. As a key member of our front-line team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels
  • Utilize available systems and information to resolve customer issues and concerns
  • Collaborate with internal teams to ensure seamless customer service and support
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Identify and escalate complex customer issues to senior team members for resolution
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications to manage customer interactions
  • High school diploma or equivalent required; degree in business or related field preferred
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment