Client Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

Client Support Specialist

Standard Working Hours: 9 AM - 5 PM, Monday to Friday

Work Arrangement: Hybrid

Role Overview

The primary objective of this position is to oversee the complete customer experience for all clients post-transaction. This encompasses assisting our clients during their integration phase, addressing daily inquiries, and managing specific support requests. The role also involves facilitating key operational processes such as product transitions, account closures, and additional payment requests. Maintaining high-quality standards and delivering customer-focused assistance is essential.

About Our Organization

Established in 2007, we are an innovative banking institution that adheres to Shariah principles, with locations in various cities. We are recognized as one of the fastest-growing banks of our type in the UK and are a subsidiary of a prominent financial group.

We provide a range of personal and corporate savings solutions and financing options for residential and commercial properties in the UK, in addition to offering guidance on real estate investments.

Our operational philosophy is characterized by stability, transparency, and a fair distribution of risk and reward, which we refer to as balanced banking.

Key Responsibilities

- Deliver exceptional customer service, ensuring client satisfaction and fostering positive outcomes.

- Recognize and assist vulnerable clients by customizing the support provided, using communication styles that resonate with individual needs.

- Address and resolve customer complaints with a strong focus on achieving resolution at the first point of contact.

- Offer comprehensive support to all clients across our product range through various communication channels, including phone and email. As our service offerings grow, this may also encompass web chat and other digital platforms.

Essential Skills

- Experience in customer service, preferably within the financial sector.

- Capability to manage multiple tasks in a dynamic environment.

- Proficient in resolving customer inquiries and providing immediate solutions.

- Strong verbal and written communication skills, with a keen attention to detail.

- Excellent customer service and problem-solving abilities, along with proficient computer skills.

- Ability to deliver high-quality service to both internal and external clients in a timely and professional manner, including following up on inquiries and complaints.

- Strong time management skills and the ability to meet deadlines.

Additional Information

We provide a competitive benefits package, which typically includes:

- 25 days of annual leave, increasing with tenure

- Pension Scheme

- Private Health Insurance

- Dental Coverage

- Income Protection

- Life Insurance

- Employee Referral Incentives

Our organization is committed to equal opportunity employment and encourages applications from qualified candidates regardless of their background.

Please note that we collaborate with a recruitment partner to streamline our hiring process and enhance the candidate experience. The personal information you provide may be processed by our recruitment partner on our behalf. For more details, please refer to their privacy policy.



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