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Client Support Specialist
3 months ago
At Charles Tyrwhitt, our mission is to simplify the way men dress elegantly, and this is made possible by our dedicated teams.
We are currently seeking Client Support Specialists to join our Contact Centre Team in Milton Keynes.
This role offers various full-time shifts, including night shifts, operating from 6pm to 3am, with the potential for up to 39.15 hours per week. Flexibility is essential, particularly for weekend shifts.
Key Responsibilities
As a representative of our brand, you will deliver exceptional service to our esteemed customers, ensuring seamless experiences that foster confidence and loyalty. Your primary duties will include assisting customers with order placements, addressing inquiries, and resolving issues via webchat, email, and phone calls.
Ideal Candidate Profile
The successful candidate will possess a genuine enthusiasm for assisting customers and demonstrate a strong passion for interpersonal interactions. Excellent communication skills, both written and verbal, are essential for success in this role.
What We Offer
- Attractive salary and a comprehensive bonus structure
- Immediate access to our Staff Discount, applicable at CT and The White Company
- Our hybrid working model allows for office attendance three days a week
- We are committed to ethical business practices, partnering with various charities and sustainability initiatives, as giving back is a core part of our values
- A generous supply of fresh fruit available weekly for all employees
- Our Milton Keynes distribution centre is dedicated to fostering a fun work environment, with numerous social events such as summer and Christmas celebrations, sports days, and more
Founded by Nicholas Charles Tyrwhitt Wheeler during his university days, Charles Tyrwhitt has evolved from a vision of providing high-quality shirts at reasonable prices to a comprehensive menswear brand. Our aim is to ensure that every man, regardless of his shape, size, or budget, can own a quality shirt that meets his needs.
Today, while we are renowned for our exceptional shirts, our offerings extend far beyond collars and cuffs. We are dedicated to providing stylish solutions for every occasion, ensuring our customers receive exactly what they desire, when and how they prefer it.
Our flagship store is located on London's iconic Jermyn Street, with our Global Head Office situated in London Bridge and an additional office in Manhattan to support our retail and online operations across North America, Europe, and Australia. Our Distribution Centre and Contact Centre are also based in Milton Keynes.
At Charles Tyrwhitt, we prioritize ethical practices, focusing on sustainable production, fostering a positive work environment for our employees, and supporting charitable initiatives to aid those in need. We continually assess our social and environmental impact, striving for improvement.
Our Culture
We truly value our employees and are committed to creating an inclusive and engaging workplace. Our team, affectionately known as Tyrwhitteers, embodies diversity, passion, and entrepreneurship. We cultivate a vibrant culture where everyone is encouraged to thrive, guided by our three core beliefs: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".
We aspire for our colleagues to find joy in their work at CT, creating an environment where they feel empowered to be their authentic selves, knowing they will be accepted and respected. Our ethos emphasizes that everyone should feel proud and free to express their individuality.
