Client Support Specialist
3 weeks ago
TSYS Managed SVCS EMEA, LTD is a prominent organization dedicated to facilitating seamless financial transactions globally. Our innovative solutions empower individuals and businesses to manage their payments efficiently. We pride ourselves on delivering exceptional service to our clients, which include a vast network of businesses and financial institutions. Join our committed team and contribute to the evolution of payment processing technology.
Role Overview- Address customer inquiries through various communication channels, ensuring resolution in accordance with established service standards.
- Support clients with both standard and intricate requests, ensuring proper escalation when required.
- Keep abreast of our offerings to provide precise information to customers and internal teams.
- Assist with basic payment and account-related inquiries for designated clients using established protocols and tools.
- Gain insight into our products, policies, and procedures through training resources to effectively manage customer issues.
- High School Diploma or Equivalent
- No Previous Relevant Experience Required
- No Specific Preferences Identified
- Develop and apply job-related skills while adhering to company policies and procedures.
- Manage routine to semi-routine tasks with occasional deviations from standard practices.
- Operate under close supervision, following established guidelines and instructions.
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