Facilities Director

1 month ago

London, Greater London, United Kingdom NHS Full time
Job Summary

The Head of Facilities is responsible for the day-to-day management of services, including Switchboard Services, Accommodation, Security, Helpdesk, Patient Transport (including couriers and taxis), Catering (Patient Dining & Retail), Trust Linen and Laundry Contract, and Community Soft FM service and contracts.

This role includes line management of the Service Manager for Domestic and Portering (Band 8A), overseeing 24-hour services associated with cleaning, portering, main reception, waste, and pest control.

Assist the Director of Environment in contributing to the Directorate's strategic and operational agenda, ensuring safe, efficient, and effective delivery of operational services within financial constraints.

Main Duties of the Job

Provide visible leadership to staff, promoting a clear sense of direction within the Directorate, in line with achieving the hospital's objectives.

Line management responsibility for Band 8A Service Manager responsible for:

  • Domestic and Portering Services (largest team within the Estates & Facilities Directorate with approximately 110 employees)
  • Main Reception
  • Trust Waste Contracts
  • Pest Control Contract
  • Day-to-day services for:
  • Switchboard Services
  • Accommodation
  • Security
  • Facilities Helpdesk
  • Patient Transport (including couriers and taxis)
  • Catering (patient dining and retail)
  • Trust Linen and Laundry Contract and Community Soft FM services

Lead and be responsible for:

  • Patient-Lead Assessment of the Care Environment (PLACE)
  • Essence of Care
  • Ward Housekeeper Programme
  • Basic Care Services Network, North/Central London Sector
  • Investors in People
  • National Standards of Cleanliness

Develop relevant operational policies and procedures for areas of responsibility.

Manage and develop the monitoring of critical interfaces between the telecommunication function and outside bodies/agencies, ensuring effective service management.

About Us

Whittington Health serves a richly diverse population and works hard to ensure that all services are fair and equally accessible. We aim to employ a workforce representative of this population, valuing differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes in having recruitment, training, promotion, and employment policies sensitive to these differences, enabling us to treat our patients better and be a better workplace.

Pay Scheme: Agenda for Change

Band: Band 8C

Salary: £82,462 to £93,773 per annum (inclusive of HCAS)

Contract: Permanent

Working Pattern: Full-time

Reference Number: 220-WHT-2633

Job Location: Whittington Health NHS Trust, Magdala Avenue, London, N19 5NF

Job Responsibilities

Contribute to the shaping of the vision of the hospital and departments.

Ensure all staff receive mandatory training as per the Hospital Training Policy.

Deliver an income target of £350,000 for Hospital Accommodation Services.

Manage waste disposal systems to minimize waste and ensure compliance with statutory requirements.

Oversee the operation of the linen and laundry contract, ensuring contractor obligations are met.

Manage staffing, including deployment, recruitment, training, safety, and welfare.

Monitor service functions and Trust assets efficiently and safely.

Assist the Director of Environment in staff training and development.

Participate in the planning and development of Facilities Services.

Develop strategies for housekeeping services and waste management policy.

Lead the development and implementation of relevant policies.

Participate in monthly expenditure reviews with the Director of Facilities.

Ensure Health and Safety Management compliance.

Contribute to performance measurement targets and quality standards.

Identify and assist in developing income-generating services.

Participate in the Directorate Emergency On-call arrangement.

Ensure staff training methods are maintained accurately.

Act as deputy for the Director of Facilities when necessary.

Person Specification

Qualifications:

  • Masters degree in Hotel and Catering Services

Skills:

  • Ability to manage high-profile/sensitive situations
  • Ability to coordinate and motivate Facilities staff
  • First-class management and team-building skills
  • Proven core skills in senior management
  • Ability to negotiate successful business conclusions
  • High level of communication skills
  • Ability to use and act on own judgment
  • Skills in chairing committee meetings
  • Ability to chair disciplinary hearings
  • High-speed accurate typing skills

Knowledge:

  • Significant senior-level experience (10+ years)
  • Experience managing at Senior Manager Level (10+ years)
  • Proven experience in key areas of the role
  • Experience managing budgets over £11 million
  • Track record in delivering financial targets
  • Experience developing and implementing policy and procedure
  • Experience dealing with professional bodies/agencies
  • Experience delivering high-quality services
  • Experience delivering income targets
  • Experience leading projects to successful conclusions
  • Experience chairing committee meetings

Personal Qualities:

  • Effective leader
  • Driver of quality standards
  • Preparedness to change and lead change
  • Desire to succeed
  • Ability to function well under pressure
  • Strong ambition and enthusiasm
  • Effective team leader and player
  • Willingness to learn and develop new skills

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure submission to the Disclosure and Barring Service.

Certificate of Sponsorship:

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome.

From 6 April 2017, skilled worker applicants must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years.

Employer Details:

Employer Name: Whittington Hospital NHS Trust

Address: Whittington Health NHS Trust, Magdala Avenue, London, N19 5NF

Employer's Website: https://

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