Account Director

2 weeks ago

London, Greater London, United Kingdom Pareto Facilities Management Full time
Pareto Facilities Management: Account Director Opportunity

Pareto Facilities Management is seeking an experienced Account Director to join our team on a permanent basis. This is a full-time, UK-based role that will focus on managing one of our major accounts, a leading online gaming business.

As an Account Director, you will work closely with the Associate Director to execute activities that ensure our accounts are maintained to the highest standards and that our properties operate efficiently. We are looking for a vibrant, enthusiastic candidate who is a team player, always willing to help and own problems to completion.

Key Responsibilities:

  • Be a positive representation of Pareto FM and deliver service excellence to a world-leading organization.
  • Lead by example and exceed client expectations.
  • Manage operational services across our asset portfolio and regional offices, ensuring compliance.
  • Implement effective processes to manage department workflow and measure output.
  • Lead Performance Management activities for facilities team managers and team members.
  • Develop and manage budgets, planning, and forecasting department expenditure.
  • Manage client information, ensuring compliance audits are conducted regularly.
  • Communicate operational maintenance, projects, or incident responses that may impact the business.
  • Spearhead environmental projects and strategies, leading on sustainability initiatives.
  • Present facilities management reports to stakeholders, highlighting key metrics using data analysis.

Technical Competencies:

  • At least eight to ten years of demonstrable FM service delivery experience.
  • Formal IWFM qualification or similar, ideally Level 5 or higher.
  • Standard H&S related FM training, e.g., IOSH, NEBOSH.
  • General FM training, e.g., L8 Awareness, Fire Warden training.
  • Membership of the IWFM.

Personal Specification:

  • Extensive experience in leadership within a building service environment, managing directly employed and contractor maintenance staff.
  • Engineering installations and associated health and safety requirements across properties.
  • Implementing processes for successful maintenance operational delivery.
  • Strong experience in vendor management, onboarding, negotiation, and conducting audits.
  • Demonstrable experience of managing and developing substantial and complex budgets.

About Pareto Facilities Management:

Pareto Facilities Management is a leading provider of facilities management services. We are committed to delivering exceptional service excellence to our clients and are looking for a talented Account Director to join our team.

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