Airline Support Manager

4 weeks ago


Monkton, South Ayrshire, United Kingdom Raytheon Technologies Full time
About the Role

We are seeking a highly skilled Airline Support Manager to join our team at Raytheon Technologies. As a key member of our Aerostructures business, you will be responsible for providing technical support services to our airline customers in the European region.

Key Responsibilities
  • Act as the primary technical support point of contact for our airline customers, providing timely and effective solutions to technical inquiries and issues.
  • Partner with airlines to understand their needs and drive organizational priorities to support the development of root cause, containment, and corrective actions of field problems.
  • Support Aerostructures products throughout the aircraft's entire lifecycle, from predelivery product familiarization training to operational peak identifying service needs and consultation on maintenance, repair, and overhaul recommendations.
  • Collaborate with Aerostructures Customer Support functions and OEM partners to ensure coordinated customer responses for both technical and commercial solutions.
  • Travel regionally to conduct on-site customer visits to develop and maintain working relationships at the airlines and promote business interests.
  • Ensure a positive customer experience through managing effective execution of improvement initiatives derived from formal and/or informal customer feedback.
Requirements
  • Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and proven prior relevant experience or an Advanced Degree in a related field and relevant experience or in absence of a degree, significant relevant experience.
  • Experience providing customer-focused engineering technical support.
  • Experience in project management.
Preferred Qualifications
  • Experienced working in a fast-paced, high-pressure, and high-visibility external-facing role driving effective resolutions internally and externally.
  • Ability to craft and present key messages to both internal and external stakeholders at an executive level.
  • Ability to appropriately de-escalate externally and escalate internally to ensure a positive customer experience while progressing the business.
  • Strong understanding of commercial implications of engineering changes, field issues, and investigations.
  • Strong technical background to quickly identify, understand, and articulate in-service issues.
  • Possess Nacelle component knowledge.
  • Ability to read and understand engineering drawings and technical manuals (AMM, CMM, IPC, SRM).
What We Offer
  • 30 days Annual Leave & 3 Public Holidays
  • Attractive Compensation Package
  • Professional Development + Growth
  • Support with professional fees
  • EAP (Employee Assistance Programme)
  • Healthcare benefits (including healthcare cash plan)
  • Staff Discounts
  • Wellness Programs
  • Employee Recognition
  • Death in Service Benefit
  • Generous Employer Contribution Pension Scheme
  • Opportunities for progression and development


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