Hotel Front Desk Associate

2 weeks ago


Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

About The Scotsman Hotel

The Scotsman Hotel is a luxury hospitality group with a collection of over 40 venues across Scotland, including bars, restaurants, hotels, and more. We are a diverse and dynamic organization that prides itself on delivering exceptional guest experiences.

Job Summary

We are seeking an experienced and talented Hotel Receptionist to join our team at The Scotsman Hotel. As a Hotel Receptionist, you will be responsible for providing exceptional guest service, handling guest inquiries and complaints, and ensuring the accuracy of data input into our booking system.

Key Responsibilities

  • Provide exceptional guest service and ensure guest satisfaction
  • Handle guest inquiries and complaints in a professional manner
  • Ensure accuracy of data input into our booking system
  • Manage cash, charges, float, and till procedures in accordance with company policy

Requirements

  • Experience in a similar role
  • Great 'can do' attitude and ability to work as part of a team in a social environment
  • Availability to work shifts, including evenings and weekends as per business needs
  • Previous experience of Opera or similar booking system is desirable

What We Offer

  • TRONC electronic tips – Our staff keep 100% of tips earned in venues
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 30% off of food and cinema tickets in all of our venues across Scotland
  • Hotel and Apartment discounts
  • Access to Scotsman Perks Benefits Portal
  • Staff meals on duty
  • Flexible working opportunities
  • Career development through our Scotsman Steps training programme


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