Technical Support Engineer
6 days ago
Job Summary: We are seeking a highly skilled and experienced Service Desk Response Specialist to join our team at Global Energy Group. As a key member of our Technical Services department, you will be responsible for providing exceptional user support services to our customers.
About Us: Global Energy Group is a leading provider of construction, maintenance, and enhancement solutions to the energy industry. Our company culture is built on a foundation of commercial acumen, delivery focus, empowerment, entrepreneurship, and long-term partnerships.
Key Responsibilities:
- Provide first-line technical support to our customers via phone, email, or IT portal.
- Manage and prioritize service desk requests to ensure timely resolution and high customer satisfaction.
- Collaborate with 2nd line teams to resolve complex technical issues and ensure seamless customer experience.
- Install and configure IT equipment as per service catalog or user request.
- Develop and maintain strong relationships with customers to ensure their IT needs are met.
Requirements:
- 2-3 years of experience in an IT helpdesk or support environment.
- Proficiency in key enterprise IT systems such as Microsoft Exchange and Office 365.
- Excellent communication and interpersonal skills.
- Strong customer focus and desire to progress and learn new technologies.
- Valid driving license.
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