Technical Support Engineer

6 days ago


Inverness, Highland, United Kingdom Global Energy Group Full time

Job Summary: We are seeking a highly skilled and experienced Service Desk Response Specialist to join our team at Global Energy Group. As a key member of our Technical Services department, you will be responsible for providing exceptional user support services to our customers.

About Us: Global Energy Group is a leading provider of construction, maintenance, and enhancement solutions to the energy industry. Our company culture is built on a foundation of commercial acumen, delivery focus, empowerment, entrepreneurship, and long-term partnerships.

Key Responsibilities:

  • Provide first-line technical support to our customers via phone, email, or IT portal.
  • Manage and prioritize service desk requests to ensure timely resolution and high customer satisfaction.
  • Collaborate with 2nd line teams to resolve complex technical issues and ensure seamless customer experience.
  • Install and configure IT equipment as per service catalog or user request.
  • Develop and maintain strong relationships with customers to ensure their IT needs are met.

Requirements:

  • 2-3 years of experience in an IT helpdesk or support environment.
  • Proficiency in key enterprise IT systems such as Microsoft Exchange and Office 365.
  • Excellent communication and interpersonal skills.
  • Strong customer focus and desire to progress and learn new technologies.
  • Valid driving license.


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