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Technical Support Specialist

2 months ago

Inverness, Highland, United Kingdom QA Full time

About the Role:

QA is seeking a Digital Support Apprentice to join their team in Inverness. As a Digital Support Apprentice, you will be responsible for providing exceptional customer service and technical support to clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Log accurate information regarding customer interactions
  • Handle and resolve customer complaints or escalate to the correct team
  • Verify customer identities and review video footage of ANPR cameras
  • Determine whether a contravention has taken place and negotiate payment plans

Requirements:

  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Organizational and time management skills
  • Ability to work independently and as part of a team
  • Positive and self-motivated attitude

What We Offer:

  • Competitive salary of £22,308 per annum
  • 37.5 hour working week, Monday to Friday
  • 24 days annual leave, plus 6 bank holidays
  • Pension scheme with 3% employer contribution
  • Full training on internal processes and procedures
  • Ongoing learning and development opportunities

Future Prospects:

QA has a strong track record of supporting apprentices to secure permanent employment after completing their apprenticeship. In fact, 90% of QA apprentices secure permanent employment, which is 20% higher than the national average.

About QA:

QA is a leading provider of apprenticeships and training solutions. We work with a range of employers to deliver high-quality apprenticeships that meet the needs of the business and the individual.

What You'll Gain:

As a Digital Support Apprentice with QA, you will gain a nationally recognized qualification at SCQF Level 6, as well as valuable work experience and skills in customer service and technical support.

Apply Now:

If you are interested in starting your career and receiving a work-based qualification at the same time, please apply now.