Supporter Services Officer

1 week ago


Rugby, Warwickshire, United Kingdom AWD online Full time
About the Role

We are seeking a highly skilled and experienced Supporter Services Officer to join our team at AWD online. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and processing financial transactions with accuracy and efficiency.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to supporters, responding to their inquiries and resolving issues in a timely and professional manner.
  • Financial Transaction Processing: Process financial transactions, including donations, with accuracy and attention to detail, ensuring compliance with relevant regulations and guidelines.
  • Database Management: Maintain accurate and up-to-date records of supporter information, including donations and communication history.
  • Communication: Develop and maintain effective communication channels with supporters, including email, phone, and postal correspondence.
  • Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
Requirements
  • Relevant Experience: Proven experience in a customer service or financial transaction processing role, with a strong understanding of customer relationship management (CRM) systems.
  • Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process financial transactions and maintain accurate records.
  • Teamwork: Ability to work collaboratively as part of a team, with a strong focus on customer service and support.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on customer service and support.
  • Flexible Working: Flexible working arrangements, including hybrid working options and a focus on work-life balance.


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