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Supporter Services Officer

2 months ago

Rugby, Warwickshire, United Kingdom Practical Action Full time
About the Role

As a Supporter Services Officer at Practical Action, you will be part of a dynamic team responsible for delivering exceptional customer service to our supporters and donors. Your primary objective will be to provide a seamless and personalized experience, ensuring that our supporters feel valued and appreciated.

Key Responsibilities
  • Supporter Relationship Management
    • Develop and maintain strong relationships with our supporters, understanding their needs and preferences.
    • Provide timely and effective responses to supporter inquiries, resolving issues and concerns in a professional and courteous manner.
    • Collaborate with the Supporter Experience team to identify opportunities for improving supporter engagement and retention.
  • Income Processing and Database Management
    • Process and manage donations, ensuring accuracy and compliance with relevant regulations.
    • Update and maintain supporter information on our database, ensuring that all records are up-to-date and accurate.
    • Work closely with the Finance team to ensure seamless processing of donations and other financial transactions.
  • Compliance and Quality Assurance
    • Ensure adherence to all relevant laws, regulations, and industry standards, including data protection and gift aid regulations.
    • Participate in quality assurance initiatives to ensure that our supporter services meet the highest standards.
Requirements
  • Qualifications and Experience
    • Relevant experience in a customer-facing role, preferably in a non-profit or fundraising environment.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with supporters and colleagues.
  • Skills and Competencies
    • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
    • Proficiency in Microsoft Office, particularly Excel and Word.
    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

As a Supporter Services Officer at Practical Action, you will have the opportunity to work with a dynamic and values-driven organization, making a positive impact on the lives of people worldwide. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.