Transport Operations Specialist
4 weeks ago
Company Overview:
CitySprint is a premier provider of courier services across the UK, specializing in same-day delivery solutions. Our focus is on enhancing our workforce and elevating customer satisfaction.
Job Title: Operations Coordinator
Location: Oxford
Employment Type: Permanent
Salary: £24,169 per annum
Working Hours: 40 hours per week, Monday to Friday
Benefits and Perks:
- Comprehensive holiday entitlement
- Day off for birthdays
- Life insurance coverage
- Enhanced parental leave policies
- Additional annual leave for family occasions
- Access to health and wellness programs
- Discounts through Medicash Perks at Work
- Cycle to work scheme
- Interest-free loans for travel expenses
Key Responsibilities:
- Respond to incoming calls in a timely and professional manner
- Organize collections, delivery routes, and transit operations
- Maintain accurate tracking for bookings and shipments
- Collaborate with Operations teams and vendors
- Provide timely updates to clients regarding any issues or exceptions
- Report any discrepancies to management
- Generate quotes for customers
- Monitor email communications within the Service Centre
- Work closely with suppliers to ensure an exceptional customer experience
Qualifications:
- Experience in vehicle dispatch operations
- Strong customer service orientation
- Ability to work independently
- Excellent communication and problem-solving abilities
We look forward to your interest in the Operations Coordinator role. Please be aware that a background check is a requirement for this position.
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