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Transport Operations Specialist
3 months ago
Company Overview:
CitySprint is a premier provider of courier services in the UK, specializing in same-day delivery solutions. Our commitment lies in enhancing our workforce and elevating customer satisfaction.
Job Title: Operations Coordinator
Location: Oxford
Employment Type: Permanent
Salary: £24,169 per year
Working Hours: 40 hours per week, Monday-Friday
Benefits and Perks:
- Generous holiday allowance
- Birthday day off
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Additional day of annual leave for family moments
- Health and wellness program access
- Medicash Perks at Work discounts
- Ride to work scheme
- Interest-free season ticket loans
Key Responsibilities:
- Respond to phone inquiries in a timely and professional manner
- Organize collections, transit routes, and deliveries
- Enter event tracking for bookings and consignments
- Collaborate with Operations departments and suppliers
- Provide updates to clients regarding exceptions or issues
- Report discrepancies to Management
- Generate quotes for clients
- Monitor Service Centre communications
- Work alongside suppliers to ensure a high-quality customer experience
Qualifications:
- Experience in vehicle dispatching
- Exceptional customer service abilities
- Capability to work independently
- Strong communication and problem-solving skills
If you are interested in the Operations Coordinator role, we would love to hear from you. Please note that a DBS check is required for this position.